The Service & Commissioning Engineer maintains, calibrates and repairs AVL products, usually on customer’s site. He/ She delivers professional and customer-oriented services according to defined processes and contributes to continuous improvement of products and services by providing feedback (e.g. CESAR, FSM reports, 8D-Reports, service reports, feedback provided to quality/business units).
The role involves contributing to customer satisfaction by reliably performing tasks with guidance and clear communication, supporting profitability by applying standard procedures efficiently, and assisting in growing the service business by forwarding information on cross-selling potential.
Key responsibilities include checking system installations and safety chains following defined instructions, performing calibration of measurement chains and preventive or corrective maintenance as instructed, documenting results using predefined templates and archive system settings with support, and supporting handover of system to the customer together with project leader.
Additional tasks include documenting executed tasks in CESAR or FSM with guidance, reporting observed quality issues to support future improvements, and assisting in analyzing and handling customer requests under supervision.
Requirements include a completed education with a focus on electrics or mechanics or a related field, initial relevant professional experience, willingness to travel up to a maximum of 70%, English language skills, high quality awareness and adequate execution exactness as well as troubleshooting and analytic skills.
Nice to have includes experience in installation and software upgrade of AVL tools such as PUMA, CAMEO, INDICOM, and CONCERTO, familiarity with creation and management of e-cases within service processes, proactive mindset with the ability to efficiently manage tasks and unforeseen issues, basic understanding of communication and networking protocols in automotive/test environments, knowledge of ASAM/ASAP standards, and basic understanding of server systems.
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