Purpose
Responsible for driving service performance, parts sales growth and overall business development across distributor network (both GM dealers and Wholesales Distributors) in the Central America and Caribbean Region with a strong commercial focus, developing product strategies and strengthening the performance in the region.
Experience/Education
- Bachelor’s degree in Industrial Engineering, Business Administration, Marketing, or similar experience
- Experience in aftersales, part sales, independent aftermarket or distributor management
- Experience in automotive industry around 3-4 yrs
- This position requires traveling to Centro America and the Caribbean
- Valid isa required
Position Tasks and Responsibilities
Parts Sales Growth
- Drive regional parts sales performance for both GM/ACDelco distributors
- Implement commercial strategies, sales programs, and product initiatives to increase volume and market share
- Support distributors in expanding coverage, improving product mix and driving sellout execution
- Monitoring pricing, competitiveness and market opportunities by product line
Dealer Network Management
- Support GM dealers and independent distributors to meet commercial and operational KPIs
- Conduct structured business reviews and action plans to address gaps in service and parts performance
- Ensure alignment with product strategies and brand guidelines
- Develop relationships with key distributors across the region
Aftersales Operations and Customer Experience
- Improve service processes to maximize customer satisfaction
- Support implementation of service programs
- Monitor core service KPIs, such as customer retention and net promoter score
Inventory, Forecasting and Product Availability
- Work with distributors to optimize inventory levels and fill rates
- Improve forecasting discipline and ordering patterns
- Identify gaps in availability and coordinate with supply chain and product development teams
Market Development
- Identify growth opportunities by country and product line
- Provide insights and recommendations to leadership for strategic decision making
Cross-Functional Collaboration
- Work closely with Sales, Marketing, Technical, Supply Chain and Finance Teams to execute the regional commercial strategy
- Coordinate product and technical training
- Act as the primary liaison for the region with GM and Dealers
Knowledge
- Strong understanding of aftersales operations and independent aftermarket
- Commercial strategies, pricing and product
- Dealer operations, service processes and customer satisfaction metrics
- Knowledge of inventory management, forecasting and parts planning
- Proficiency in excel, Power BI
- English fluent
Skills
- Strong commercial orientation
- Communication and relationship building skills
- Analytical thinking
- Strong presentation, negotiation and follow up skills
- Manage diverse markets and stakeholders
- Strategic mindset
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.
If you need a reasonable accommodation to assist with your employment, please mention it to the recruiter
