ABOUT THE TEAM
Within Customer Services, the Service Excellence & Customer Advocacy department is responsible for driving continuous improvement in the quality of Aftersales activities, while also contributing to the future evolution of the Sales environment. New resources will be integrated primarily into the Service Quality area, within a dynamic and transversal organization strongly focused on quality improvement and operational excellence. The department enhances service quality by improving the processes implemented by dealers and repairers, supporting standardization, simplification, and effectiveness of daily operations. A key role is also played by the continuous development and enhancement of portals, websites, and ICT tools used by dealers and repairers in their day‑to‑day activities, with the objective of increasing efficiency, reliability, and overall service quality. The working environment promotes collaboration, innovation, and a data‑driven approach, offering the opportunity to contribute concretely to the end‑to‑end improvement of the customer experience.
MISSION
You will support the delivery of projects and initiatives aimed at improving aftersales processes, service quality, operational efficiency, regulatory compliance, and customer experience within the Service Excellence organization.
This role is ideal for a high-potential candidate who wants to grow in project management within a structured, international, and operational environment, working on concrete and business-critical initiatives.
You will focus on execution, coordination, and delivery, working closely with business, operational, and ICT/Digital teams.
WHAT YOU WILL DO
- Support the planning, coordination, and delivery of projects within the Service Excellence domain
- Help define project scope, objectives, milestones, and deliverables
- Contribute to the creation and maintenance of project plans, timelines, and documentation
- Coordinate day-to-day project activities across business, operational, and ICT/Digital teams
- Track progress, dependencies, risks, and issues, proposing mitigation actions when needed
- Support governance activities by preparing project status updates and reporting
- Facilitate alignment meetings, workshops, and progress reviews
- Ensure quality, readiness, and go-live preparation of project deliverables
- Support change management and handover to operational teams
- Contribute to lessons learned and continuous improvement of project management practices
WHO YOU ARE
- 3–5 years of experience in project coordination, project management, operations, digital, or process-related roles
- University degree in Business, Engineering, IT, or similar fields
- Exposure to cross-functional or multi-stakeholder projects
- Basic knowledge of project management methodologies and tools
- Fluent English (mandatory)
- Project management certifications (PMP, PRINCE2, Agile) are a plus, not a requirement
- Ability to manage tasks, priorities, and deadlines in a structured way
- Interest in process improvement, service operations, and digital solutions
- Strong organizational and communication skills
- Problem-solving and delivery-oriented mindset
- Ability to work collaboratively with different teams and stakeholders
- Proactive attitude and willingness to learn
WHY JOIN STELLANTIS
- Work on real projects with tangible impact on aftersales performance and customer experience
- Grow your career in project management within a structured and supportive environment
- Collaborate with cross-functional and international teams
- Develop a solid foundation in Service Excellence, operations, and delivery
OFFER
- Salary range: from 38.000€ to 46.000€, that will be defined depending on the level of adherence of the candidate to the job requirements.
- Collective Agreement: In accordance with the provisions of the Specific Collective Labour Agreement (CCSL – CNEL code: CO10), and in particular with regard to the classification within the third professional area.
DISCLAIMER
At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orie
ntation and disability.Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.
By submitting your application, you are accepting our privacy notice: https://www.stellantis.com/en/privacy.
