As a Customer Interaction Specialist, you will work in an engaging environment by managing customer interfaces and supporting account management to drive business success. Join a collaborative team and play a key role in achieving customer satisfaction through efficient communication and operational excellence. Act as the primary point of contact for customer inquiries, providing first-level responses and directing requests internally Facilitate guided escalation processes, ensuring effective resolution of customer concerns Build and maintain professional customer relationships by interfacing with multiple customer departments Participate in customer meetings and calls to discuss ongoing topics, review service levels, and enhance collaboration Manage pricing and prepare commercial offers in collaboration with BU and Account Managers using SAP CRM tools Support Account Managers with sales forecasts, year price negotiations, and processing RFQ data verification Process sample requests and track sample delivery using tools such as ISaR; assist with CRM Dynamics data entry as required Prepare reports with guided analysis, maintaining and updating predefined reports like RMextract, Dragon Cube, and CEBIS+ Cube We are looking for a proactive and detail-oriented professional with excellent communication and organizational skills. You thrive in cross-functional and global team settings and are eager to champion customer success. College degree or 3-5 years of relevant work experience Must have strong cross-functional collaboration skills to effectively align with global teams Proficiency in English is essential; knowledge of German is a plus Demonstrates customer and sales support skills with a service-oriented attitude Exhibits responsiveness with timely and complete follow-through on tasks Detail-oriented and organized, with the ability to manage routine issues by applying company policies effectively Familiarity with product change notifications (PCNs) and quality management principles Experience using ERP systems for tasks such as credit/debit notes and backlog adjustments Capability to follow instructions and processes while championing customer satisfaction We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.
