What to Expect
The Business Support Analyst will work alongside Solution Analysts and the Commercial teams by assisting with the maintenance, analysis, and improvement of Commercial IT solutions that help drive business performance across Sales, After sales & Marketing. This includes gathering and interpreting user requirements, supporting testing and deployment activities, and contributing to the delivery of high-quality, user-focused IT services.
What You'll Do
Support and maintain commercial IT systemsRespond to user queries or issues, escalating more complex problems when neededSupport the accuracy of commercial data (e.g., sales figures, customer records, pricing).Assist in creating or updating reports and dashboards for commercial performance.Run routine reports and ensure data is correctly pulled from systems.Document workflows, user guides, and system procedures.Participate in small system enhancements or digital projects.Help gather user requirements or perform basic system testing.Gain hands-on experience with Commercial business systemsLearn how IT and commercial teams collaborate to achieve business goals.
What You'll Bring
Basic Commercial Awareness; understanding of how businesses generate revenue and manage costsAwareness of common commercial functions: sales, marketing, After Sales and customer service.Familiarity with terms like profit margin, KPIs, pipeline, and customer lifecycle.General knowledge of how sales, pricing, order management, and customer support processes work.Understanding of business systems and how they support commercial functions.Commercial awareness and process thinkingBasic data analysis and reporting skillsBasic experience or exposure to Commercial systemssCreating or updating user guides, support docs, or process documentationFamiliarity with tools like JIRA, Confluence, ServiceNowBasic understanding of how to identify process gaps or inefficiencies.Ability to support dashboard creation or build simple reports
What We'll Do for You
We offer a wide – ranging benefits package, which includes:Structured career development framework25 days’ holiday, plus bank holiday. Annual buy & sell up to five daysEnhanced company pension schemeDiscretionary annual bonus awardPrivate medical insurance and health cash planLife assurance benefitAbility to apply for a sabbatical of up to one year after only two years’ serviceBenefits you can adapt to your lifestyle, such as discounted shoppingGenerous parental leave policiesA range of wellbeing initiatives, such as employee assistance programme and free financial & mortgage advice
Who Are We?
No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.It takes a community to do what we do. A diverse group of people with many areas of expertise, united by their passion to deliver visionary products and set new benchmarks. McLaren Automotive commits to equal opportunity for all. Diversity, Equality and Inclusion is at the heart of our impact, it drives our innovation and enables us to truly create something special. Join us on our journey.
