Remote: This role is based remotely but if you live within a 50-mile radius of Atlanta, Austin, Detroit, Warren, Milford, or Mountain View, you are expected to report to that location three times a week, at minimum.
About the Role:
We are looking for a talented, curious, and highly motivated Conversational AI Designer to join our Voice AI team. The ideal candidate will breathe design and have expertise in Voice/Conversational interfaces. You will join a team of experts working on end-to-end multimodal customer experience, driving innovation in the rapidly evolving and expanding high-tech world of AI through user-centric practices and design. You will have an incredible opportunity to be our customer’s advocate and develop an inspiring vision and design execution.
In this role, you will collaborate with other designers, researchers, technologists, and product stakeholders to craft effective and exceptional experiences through data-driven design.
Responsibilities:
- Design and develop AI-based conversational and multimodal experiences, advocating usability and user-centered design principles.
- Develop and promote conversation design best practice standards, reusable interactional patterns, and processes.
- Deliver effective design documentation to communicate experience requirements, including sample dialogs, conversational flow diagrams, prototypes, and multimodal flows to convey voice and haptic interactions and design ideas that leverage AI.
- Contribute to requirements gathering sessions and user stories.
- Support usability testing and research efforts by creating prototypes, participating in clinic sessions, analyzing, brainstorming, ideating etc.
- Build strong relationships with internal stakeholders to understand priorities, collaborate on actions to implement product and service solutions, and ensure a connected end-to-end user experience.
- Identify, track, and monitor industry/experience trends and drivers of customer needs and satisfaction.
- Support prototyping efforts based on user insight and technical explorations.
- Visualize experiences using storyboards, customer journeys, user flows, low-fidelity wireframes and voice prototypes to illustrate vision and influence impactful experiences in AI
- Balance user needs, technical constraints, and product objectives to solve problems effectively, crafting world-class multimodal user experiences.
