Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency
The territory covers the Greater North Tampa, FL market (Wesley Chapel, FL to Gainsville, FL and surrounding areas). The selected candidate must reside in or relocate to a 50 miles radius of Spring Hill, FL. This job may be eligible for relocation benefits
The Role
The District Manager Parts & Service serves as a sales professional and business liaison which serves a territorial responsibility for the administration of the Sales and Service Agreements that exist between GM and its dealers. They often act as consultants to the dealers and work reciprocally with them on the development and implementation of their business plans. They may be involved in a variety of initiatives including: execution of marketing initiatives, customer retention, financial analysis, and training.
What You'll Do (Responsibilities):
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Extreme ownership of District Revenue, Retention & Customer Experience
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Serve as a business consultant to dealership leadership
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Responsible for driving revenue growth, achieving KPIs, and effective execution of all CCA programs, initiatives and related activities
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Expected to thoroughly prepare for and conduct the standardized dealer contact process with an emphasis on dealer priorities/needs and GM performance goals
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Responsible for analyzing dealer’s marketing and merchandising plans and provide effective recommendations to drive service lane traffic
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Responsible for creating and executing annual Business Plans and implementing effective countermeasures to mitigate headwinds
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Responsible for successfully addressing and resolving aftersales customer needs, including but not limited to: resolution of SPAC/CAC/TAC cases, goodwill/warranty/policy requests
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KPIs: SRT sales objective, NPS, Retention, STS Training, EV Training & Compliance
