POSITION TITLE: Credentials Intern, College Program
DEPARTMENT: Credentials, Premium Services
REPORTS TO: Sr. Manager, Credentials & Logistics
POSITION LOCATION: Indianapolis
FLSA STATUS: Non-Exempt
WORKER CATEGORY: Intern
DURATION: January 2025 – August 2025
COMPANY SUMMARY:
Penske Entertainment is a leading provider of world-class sports and entertainment. The organization consists of three prominent entities:
- Indianapolis Motor Speedway is the world’s largest spectator sporting facility and annually hosts the world’s most prestigious auto race: the Indianapolis 500 presented by Gainbridge.
- INDYCAR is the Indianapolis-based governing body for North America's premier open-wheel auto racing series, the NTT INDYCAR SERIES, and its developmental series, INDY NXT by Firestone.
- IMS Productionsis a multifaceted broadcast and multimedia division that helps bring INDYCAR and IMS events to life for global audiences.
POSITION SUMMARY:
Under the leadership of the Sr. Credentials Manager, Credentials Interns share responsibility for the implementation of credential plans for the Month of May, including the Indianapolis 500 presented by Gainbridge, Brickyard Weekend, and other events taking place at IMS during the period of employment. This position will work alongside others to create positive and memorable experiences for all customers by providing excellent service. The Credentials Intern is a part of the College Program and is eligible for all relevant programming and experiences.
SPECIFIC DUTIES:
- Develop and maintain outstanding working relationships
- Deliver a positive first impression for IMS guests whether in person, over the phone, and/or via email
- Assist with the public sale of credentials for the Month of May and Brickyard Weekend
- Perform necessary organizational functions like laminating, alphabetizing, and other duties as assigned
- Prepare and distribute credentials and parking passes to internal and external stakeholders
- Undertake seasonal projects including, but not limited to, media releases, vendor credentials, internal requests, and golf cart permits
- Respond and communicate to credential requests and inquiries daily; provide guidance, analysis, and solutions, as needed
- Educate customers about the different benefits and levels of access provided by various credentials
- Collaborate with the Client Services team to ensure premium clients have the proper credential assets for events
- Assist with the design and creation of credential access boards
- Assist with fulfilling credentials and parking passes for IMS vending/display clients
- Become proficient in the IMS point of sale software (SCORE)
- Serve as an IMS brand ambassador and show enthusiasm for Penske Entertainment and our vision, mission, and values
- Other duties as assigned by the supervisor
QUALIFICATIONS:
Supervisory Responsibilities
- This position does not have any supervisory responsibilities
Education
- Currently pursuing an undergraduate or graduate degree (Business, Hospitality Management, or Sport Management preferred)
Skills/Experience
- Exceptional customer service and communication skills
- Office experience preferred but not required
- High integrity and confidentiality
- Team-first outlook with the ability to build strong working relationships with peers (#oneteamBIGdream)
- Proactive, innovative thinker who takes initiative
- Strong verbal and written communication skills
- Ability to adjust well to change in a fast-paced work environment
- High level of professionalism
- Organizational skills and ability to multitask
Travel/Work Hours
- Minimal travel to career/job fairs to help recruit other IMS seasonal staff is possible
- Begins in mid-to-late January and concludes in August (must be available for all events during this time)
- Requires a minimum of 12 hours per week during the Spring semester until the season ramps up at the end of April
- Works a minimum of 40 hours per week including weekends during May and Brickyard Weekend (late July )
PHYSICAL DEMANDS:
The physical demands described here are representative of those required for an employee to successfully perform the essential functions of this job.
- Ability to occasionally lift and/or move up to 25 pounds
- Stamina to work long hours and willingness to work an irregular schedule, which may include weekends or evenings
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is performed in both an office environment and outdoors, and near other workers
- Staff will be exposed to those conditions normally encountered in a business office environment
- Staff will be faced with frequent interruptions and must interact with others on a regular basis
- The noise level in the work environment can be loud, due to professional racing events
EQUAL OPPORTUNITY EMPLOYER:
Penske Entertainment provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. The Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or events.
