Design & Specifications Manager
Daventry NN11, UK
Req #136
Wednesday, April 23, 2025
About Singer We are passionate about creating some of the most awesome automobiles in the world. Founded in California in 2009, Singer Vehicle Design is a luxury brand with a global clientele and operations in the US, the UK, and Switzerland. Our mission is described simply as: "A Relentless Pursuit of Excellence.” The company has become renowned for its collaboration with owners of the air-cooled Porsche 911 in pursuit of bespoke restorations.
Position Summary
The Singer Vehicle Design's Client Experience Team is responsible for ensuring that customers receive a best-in-class client journey from first engagement through to delivery. Under general leadership, the Design & Specifications Manager, acts as a consultant for clients ensuring we deliver a stunning and unique restoration that meets client expectations in a manner that demonstrates, “Everything is Important.”
Essential Functions
Manages and inspires Singer clientele throughout their design and specification journey
Engages with clients as necessary, sharing updates and all decision-based deadlines; documents and shares all interactions internally and in a timely manner
Provides high-quality, technical and/or nontechnical education and training to clients and other contacts on topics such as: brand history/values, customer experience, current/future technology, performance, application, and overall benefits
Supports the development of a proper communication process, protocol, and tools for future scalability, including Client Portal, gifting process, 3C strategy, and Special Wishes
Develops and manages all structures, templates, and processes for design and specification-based (internal/external) interaction to successfully measure KPIs for client inspiration programs and initiatives
Supports strategic decision making based on customer insights
Works in a cross-functional team environment as a strong team player and demonstrates the ability to work with other functional groups to achieve company-wide goals
Elevates the Singer Vehicle Design brand and ensure every point of contact is an excellent experience
Reports to the department head regarding objectives, planned activities, reviews, analysis, budgets, and expenses - 100% data accuracy required
Performs all other duties as assigned
Qualifications
Required Education/Experience:
Bachelor's degree in business administration, engineering, design, or relevant field
Five (5) plus years of experience within luxury automotive industry or equivalent brand/industry
Five (5) plus years in design and other creative based roles
Three (3) to five (5) years of specific experience in client management and/or customer facing role
Prior experience in rapidly growing business environment
Preferred Education/Experience and/or Certifications
Detailed knowledge of Singer Vehicle Design's history, heritage, and services
Skills/Abilities and Attributes
Team oriented, with a strong ability to multi-task and work in a fast-paced environment and meet multiple deadlines
Strong organizational, problem-solving, and collaborative skills with the ability to prioritize effectively and efficiently within and across departments
Proficient with Microsoft Office, including Excel, PowerPoint, SharePoint, Teams and more; as well as various digital illustration, editing, and design-based programs and tools
Professional appearance, excellent verbal, and written communication skills with the ability to express ideas clearly and actively listen to others
Ability to work independently and from home
BenefitsSinger employees in the UK enjoy a bonus scheme, company pension, 25 holidays, 8 bank holidays, enhanced maternity and paternity leave programmes, private medical insurance, paid parking and continuous opportunities for learning and advancement within the company.
Equal Employment OpportunityWe are committed to building a team that includes individuals from different cultural backgrounds, ethnicities, genders, ages, sexual orientation, and physical abilities, reflecting the diversity of the communities where we work and live.
Other details
Pay Type
Salary
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