POSITION TITLE: Ticket Operations Coordinator Intern
DEPARTMENT: Tickets
REPORTS TO: Manager of Ticket Operations
POSITION LOCATION: Indianapolis, IN
FLSA STATUS: Non-Exempt
WORKER CATEGORY: Intern
DURATION OF POSITION: January 2025 to September 2025
COMPANY SUMMARY:
Penske Entertainment is a leading provider of world-class sports and entertainment. The organization consists of three prominent entities:
- Indianapolis Motor Speedway is the world’s largest spectator sporting facility and annually hosts the world’s most prestigious auto race: the Indianapolis 500 presented by Gainbridge.
- INDYCAR is the Indianapolis-based governing body for North America's premier open-wheel auto racing series, the NTT INDYCAR SERIES, and its developmental series, INDY NXT by Firestone.
- IMS Productionsis a multifaceted broadcast and multimedia division that helps bring INDYCAR and IMS events to life for global audiences.
POSITION SUMMARY:
This position provides support for all IMS Ticket Office operations for each major IMS event including the INDYCAR Grand Prix, Indianapolis 500, Brickyard Weekend and any other ticket-related event.
SPECIFIC DUTIES:
Customer Service
- Provide all guests a positive first impression of the Indianapolis Motor Speedway by offering superior, individualized guest service.
- Communicate effectively with guests via telephone, face-to-face and email to establish their needs efficiently and provide accurate information regarding all IMS events.
- Provide exceptional customer service to all internal and external customers.
Ticket Sales and Service
- Aid guests with the purchase and distribution of tickets, parking and any additional products through communication with customers via in-person, telephone and email.
- Handle cash, check and credit card payments responsibly and accurately, with the ability to balance monies by batch to submit to Financial Coordinator.
- Ability to be flexible and effectively explain tickets, products and events to consumers.
- High level of knowledge of IMS facility and familiarity with stands, gates and parking areas.
- Accurately operate IMS computer ticket system (SCORE) to process daily ticket orders and payments for packaging and fulfillment of all event tickets.
- Pull, package and prepare all products for mailing orders for all events.
- Accurately maintain confidential customer and business information.
- Operate and maintain remote ticket locations during event times as assigned.
- Other projects as assigned.
Other
- Enthusiasm for and commitment to the company and its Vision, Mission and Values.
- Other responsibilities as assigned.
QUALIFICATIONS:
Supervisory Responsibilities
- This position does not have any supervisory responsibilities.
Education
- Currently pursuing an undergraduate or graduate degree from an accredited college or university. Any equivalent combination of experience and training which provides knowledge and abilities necessary to perform this position.
Skills/Experience
- Superior customer service skills and service-oriented philosophy.
- Strong knowledge of MS Office, with an emphasis on Excel, Word and PowerPoint.
- High level of integrity and ability to maintain confidentiality.
- Innovative and critical thinker, self-starter with problem solving skills with results driven goals.
- Effective communication and relationship building skills; both verbal and written.
- Ability to work in a role that requires attention to detail, organizational and time management skills.
- Demonstrated ability to multi-task and prioritize in a fast-paced environment.
- Proven ability to handle pressure with time constraints, while simultaneously maintaining multiple responsibilities efficiently and accurately.
- Highly motivated and resourceful self-starter with a positive attitude.
- Ability to work independently and as part of a team.
Travel/Work Hours
- No travel.
- General office hours are Monday through Friday, 9 a.m. to 5 p.m. Candidate must be able to work overtime, evenings, weekends, and holidays including Memorial Day weekend. Flexibility and adaptability are key skills needed for this role.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Physical demands are light, consisting primarily of sitting, standing, and walking.
- Must be able to lift up to 50 pounds.
- Must be able to see and hear in the normal range with or without correction and communicate verbally and in written form with great facility and must be able to be understood.
- Must have the stamina to work long hours and must be willing to work an irregular schedule, which may include weekends or evenings.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is performed in an office environment with other workers. Incumbent shall be exposed to those conditions normally encountered in a business office environment.
- Incumbent is faced with constant interruptions and must meet with others on a regular basis.
EQUAL OPPORTUNITY EMPLOYER:
Penske Entertainment provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. The Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or events.
