Aviation's vision is to be the fuel and services partner of choice for their customer. We are on a journey to transform our business to become the highest performing & customer centric aviation fuel company of choice. The key to unlocking this is the key role we play in bp's net zero ambition; with a key focus on rapid balanced aviation fuel growth, as well as the electrification of our fleet.
As bp transitions to an integrated energy company, we must adapt to a changing world and maintain competitive performance. bp’s customers & products (C&P) business area is setting up a business and technology centre (BTC) in Pune, India. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, leveraging technology, and developing deep expertise.
The purpose of the role is to work as part of the aviation customer excellence teams in order to enable efficient and effective processes by playing an integral part in order-to-cash operations. This would include managing pre-sales activities, post-sales activities, pricing administration, projects and continuous improvement.
The role also includes system set up activities, project delivery, supporting gross margin targets and providing internal advice across the business. In order to drive business process improvement, the role will work across aviation to measure the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements.
Shift Timing: Rotational Shifts
Duties and Responsibilities:
- Proven experience of minimum 5 years
- Managing and delivering pricing administration activities according to pre-set SLAs within the PROS pricing system.
- Identify and drive continuous improvements in customer experience and Aviation efficiency.
- Supporting queries and dispute management.
- Performs super user role for specific Aviation systems.
- Shift work will be required.
Qualification and Experience:
- Bachelor degree and / or equivalent experience with a successful track record in process excellence or similar supporting roles.
- Strong interpersonal and communication skills with the ability to build relationships and influence at all levels.
- Proven experience in analysing and developing complex processes and an ability to successfully articulate these to the customer and internal colleagues.
- Previous experience in pricing administration activities
- Ability to demonstrate strong cross-cultural relationship building skills.
- Good knowledge of commercial and general aviation business is preferable.
- Data and systems knowledge including good understanding or experience of PROS, Salesforce, SAP and Appian systems would be an advantage.
- Understanding agile methodology is an advantage
- Fluent in English required
Why Join our team? At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly. Diversity Statement: At bp, we provide an excellent environment and benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others!
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