At Valvoline Global Operations, we're looking for a Service Desk Technician I to join our team. As the primary point of contact for customer support, you'll determine the best solutions for reported issues using information communicated by the client. You'll guide clients through the problem-solving process, escalate unresolved issues to the next level of support, and record information about reported issues and their solutions in the ServiceNow database.
Your responsibilities will also include providing accurate information about IT products or services, escalating customer feedback or suggestions to the appropriate internal team, and identifying and suggesting possible improvements within procedures. You'll collaborate with other members of the IT team and vendors, as well as other team members within the region.
In addition to these responsibilities, you'll be required to adhere to procedures regarding the confidentiality of information pertaining to employees, customers, and other stakeholders. You'll also be expected to participate in all training sessions defined as mandatory.
To be successful in this role, you'll need a minimum of 1 year of experience in a similar position, a bachelor's degree in Computer Science and Information Technology, and proficiency in English. You'll also need to be familiar with ServiceNow and have excellent communication and problem-solving skills.
If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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