As a Service & Commissioning Engineer at AVL, you will be responsible for maintaining, calibrating, and repairing AVL products, typically on-site at customer locations. You will provide professional and customer-oriented services according to defined processes and contribute to the continuous improvement of products and services through the collection and sharing of feedback.
Your key responsibilities will include:
- Contributing to customer satisfaction by performing activities in a reliable, supportive, and clear manner
- Supporting profitability by applying standard procedures effectively
- Contributing to the growth of the Service business by identifying opportunities for cross-selling
- Strengthening AVL's market position by following instructions and providing structured feedback
- Preparing and supporting the planning of your activities under supervision
- Verifying system installations and security chains according to defined instructions
- Performing chain calibration and preventive or corrective maintenance as indicated
- Documenting results using predefined templates and archiving system configurations with support
- Supporting the handover of the system to the customer together with the Project Leader
- Recording activities performed in CESAR or FSM under supervision
- Reporting qualitative issues observed to support future improvements
- Supporting the analysis and management of customer requests under supervision
- Providing basic feedback on observations related to customers and products
- Performing activities in accordance with received training and available documentation
Your profile should include:
- Completed education (apprenticeship, technical or professional diploma, higher technical institute - e.g. ITIS/ITS, commercial institute, university degree or equivalent), preferably in electrical, mechanical, or related fields
- Previous professional experience in relevant areas is an advantage
- Availability for travel up to a maximum of 70% per year
- Good knowledge of the English language (intermediate to advanced level)
- High attention to quality, precision in execution, and good troubleshooting and analysis capabilities
Nice to have:
- Experience in installing and updating AVL software tools such as PUMA, CAMEO, INDICOM, and CONCERTO
- Familiarity with creating and managing e-cases within assistance processes
- Proactive approach, with efficient management of activities and unexpected events
- Basic knowledge of communication and networking protocols in automotive/test environments
- Knowledge of ASAM/ASAP standards is a plus
- Basic understanding of systems and server infrastructure
If you're interested in this opportunity, please use our online application tool to submit your application to AVL!
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