At McLaren Racing, we’re not just here to try to take the chequered flag. We’re here to excite our fans, inspire our people and deliver for our partners. And we’re also committed to evolving our sport, our industry, and our technology, too.
Purpose of the Role:
The Business Analyst will play a vital role within the Product Management Team, acting as a bridge between business needs, user experience and technology delivery. This role requires strong system awareness and an understanding of how users interact with technology to ensure solutions are practical, scalable and aligned with business objectives. The focus is twofold: maintaining stability and efficiency of business-as-usual (BAU) operations while driving growth through innovation and strategic enhancements. The Business Analyst will manage feedback loops, proactively support end users, and ensure all issues and improvements are effectively captured in the backlog. They will also analyse product performance, identify opportunities for scaling and help align product development with business objectives and technical capabilities.
Principal Accountabilities:
Issue Monitoring & Resolution: Proactively track, manage and prioritise BAU issues, ensuring rapid turnaround times and minimising disruptions to daily operations. Collaborate with technical teams to diagnose root causes and recommend sustainable fixes.
Backlog Management: Document, triage and manage issues, bugs, and enhancement requests within the backlog. Maintain balance between BAU resolution and new product changes, ensuring an effective pipeline of improvements that considers system dependencies.
User Engagement & Feedback Management: Frequently interact with end users to capture feedback, understand pain points, and ensure their needs are continuously addressed. Gather insights on how users interact with technology to inform product improvements.
End User Support and Service: Act as a key support function for end users, offering guidance, troubleshooting, and proactive assistance to maintain a high standard of service and system usability.
Data Analysis & Performance Monitoring: Analyse product and user data to identify trends, issues, and enhancement opportunities. Use insights to recommend improvements that optimise both user experience and system performance.
Documentation: Develop detailed and structured documentation for requirements, processes, system interactions, and user feedback for reference and transparency.
Knowledge, Skills and Experience:
Essential:
Desirable:
Personal Attributes:
What can McLaren offer?
We constantly strive to be better tomorrow than we are today. Our ambition is to be the most pioneering and exhilarating racing team in the world, and our collective task is to set the standards for high performance in sport. We show up every day with energy and enthusiasm, ready to play our part.
We encourage and support diversity, equity and inclusion. We will actively promote a culture that values difference and eliminates discrimination in our workplace.
McLaren Racing is based at the iconic McLaren Technology Centre (MTC) near Woking. Here at McLaren, we offer hybrid working with 3 days a week based in the MTC.
Our state of the art, sustainable campus offers many facilities including a gym, restaurant and indoor and outdoor break-out areas, as well as direct access to park and common land. The MTC is connected to Woking mainline station via regular shuttle buses, from which London Waterloo is a 30 minute train ride.
We offer a comprehensive package of benefits including private healthcare, car schemes, life insurance and generous pension contributions.
