Team member - Level 1

Ford Credit Services • Full-time • Chennai • 1h ago

What you'll do

You'll ensure all the contracts/Investigation requests are actioned per procedure and support the Service Level Agreement.

Meet the productivity and quality % as per the objectives and maintain consistency.
Ensure compliance with all applicable policies, procedures and guidelines to avoid Major or repeat comments in DRG, LOD audits, and CPR/GAO audits.
Ensure audit observations are updated with proper root cause and corrective action.
Ensure Flexibility and provide BCP support whenever required to meet our business requirements.
Attain 100% skillset in the process within one year by seeking appropriate support from the right stakeholders.

What you need

To succeed in this role, you'll need good written English language skills, good analytical skills to support 100% quality output, good interpersonal skills, and flexible working skills to support Business Continuity.

Why this matters

This role contributes to increasing the same-day funding % , reducing the elapse time on working on the investigation request, and operating efficiently to reduce the rework by the Business Centre team.

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