Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.
The Role
The Customs Analyst roles and responsibilities include the following:
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Prepare reports and analysis on GMNA Customs Imports correctly and timely executed based on the set standard and methodologies, follows adequate compliance requirements and internal controls, and serves as a repository of expertise in their functional area.
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Preferential Solicitation for US import, refunds and qualification for duty avoidance, Non-Preferential Solicitation to support US expedited release programs, CCA, various GM warehouse for Country-of-Origin information and US Good Returns
What You’ll Do
Specific duties related to this position include, but are not limited to, the following:
Customs Origin
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Perform Customs Origin work in compliance with regulatory requirements and delivery of requests from customers and stakeholders.
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Develop deep expertise in the area being supported, USMCA and other Free Trade Agreements with GM North America, includes willingness to work with Global Customs counterparts and contacts to enhance knowledge as well as study GM Policies and Procedures and other external sources.
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Lead complex projects that will eliminate non-value adding activities.
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Drive and lead calls and discussions with customers, business partners and stakeholders within the Customs space.
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Support as back-up in cases of contingency plan, especially for high complex processes.
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Support documentation and ensures timely updates of desk procedures as necessary
Customs Solicitation
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Attend daily IRP- Immediate Response Process – dutiable items crossing into the US.
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Support solicitation of American Automobile Labeling Act (AALA) for labeling compliance.
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Perform auditing of customs documents and processing on supplier’s behalf ensuring compliance in customs standard
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Follow up with Global Suppliers on Customs Documents, both email and phone calls
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Communicate Document errors to suppliers. Escalate non-responsive suppliers as needed.
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Perform analysis when supplier dispute document address.
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Assist and encourage suppliers in using Document Solicitation System and conduct training as needed.
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Oversee urgent tasks cascaded to the rest of solicitation analyst, as it comes
In addition, below are the Analyst responsibilities
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Responsible for operationally executing and supporting Customs Origin and Solicitation methodologies and processes.
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Provide timely and accurate update on the workload as part of Status Reporting.
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Produce schedules, reports, analysis, and other work-product as required
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Has strong control focus – brings any issues (financial or control-related) forward immediately.
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Can present to Senior Leadership and consolidating information in a clear and understandable manner
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Ability to collaborate and work with others efficiently, including Philippines peers and colleagues.
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Has a strong focus on process improvements to drive quality service and compliance
Your Skills & Abilities (Required Qualifications)
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Bachelor of Science in Customs Administration / Business Administration or equivalent
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Familiarity in North America or International Customs Policy
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Proficient in Microsoft Office applications
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Knowledge in MS Access, Knime, Power BI or any automation tool is a plus
What Will Give You A Competitive Edge (Preferred Qualifications)
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Exceptional organizational skills, with demonstrated ability to effectively manage multiple priorities.
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Strong interpersonal skills and demonstrated commitment to teamwork and partnerships.
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Strong oral and written communication skills to all levels of the organization
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Must be detail oriented with a passion for quality.
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High customer service orientation
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Ability to “learn on the fly” and work in ambiguity.
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High level of integrity regarding confidential data (employee survey responses)
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Above average English communication skills both in oral and written
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Research Custom related issues and provide appropriate resolution as necessary
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High level of analytical ability to solve unusual and difficult issues
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Various special projects and ad hoc responsibilities including support for internal/external auditors
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Flexibility in work hours to accommodate US, MX and PH Time zones
