Hybrid: This position does not require an employee to be on-site full-time to perform most successfully. The employee’s role enables them to work at a GM facility or off-site as frequently as needed. This position requires being onsite to attend business on Tuesday, Wednesday and Thursday.
Role Summary
This is an exciting opportunity to work in a dynamic environment with future global projects, creating, managing and developing owner manual data. Our primary objective is to have them available, accessible, and accurate at the time of vehicle delivery, improving quality, and helping to create the best vehicles and customer experience in the industry.
We achieve this goal by considering the customer’s needs in everything we do. If you are an exceptional professional who is willing to perform above and beyond to wow our customers and gain their lifelong loyalty, we need you on our team!
The position demands a considerable amount of energy, creativity, & drive for results initiatives.
CCA's Global Aftersales Engineering organization has responsibility for the service deliverable readiness of every GM vehicle globally. These include: service part release, service information, labor time guide, service part catalogue, diagnostic software, service programming, pre-delivery inspection forms, customer service information and special tools. This publication author technician is responsible for efficiently and effectively facilitating the execution of Aftersales Engineering deliverables within the specific function. This position is specifically for the execution of Owner Manual Development for our vehicles
What You'll Do (Responsibilities)
The primary role of Owner’s Manual (OM) author is to work in collaboration with Product Engineering and Marketing in order to develop the content of Owner’s Manual and glove box literature.
-
Develop OM content for each program launches for GMSA
-
Analyze new, modified and carryover OM content for programs launched in South America and the ones surrogated by GMSA Aftersales Engineering
-
Validate vehicle feature and operation to best inform our customers how they work
-
Audit translation to Brazilian Portuguese for OM published in Brazilian market
-
Author owner’s manual in English language in the Global Service Authoring System (GSA)
-
Develop illustration in global standards for Owner’s Manual
-
Author technical content for dealers’ technicians
Your Skills & Abilities (Required Qualifications)
-
Bachelor degree, preferably in Engineering or technical areas
-
Very good knowledge of automotive systems and interested in technical literatures
-
Intermediated English (Mandatory writing and reading)
-
Very good written and oral communication and presentation skills
-
Advanced skills in MS Office (Excel, Word, PowerPoint)
-
Technical drawing experience
-
Ability to keep the standards and to improve (Innovation is a need for this role)
-
Strong ability to work under pressure and tight deadlines
-
High sense of urgency and customer focus
-
Working comfortably within a dynamic business environment
-
Driven for results skills (desire to win)
What Can Give You A Competitive Edge (Preference Qualifications)
-
Spanish (Desired)
-
Proficiency in Photoshop and Illustrator
-
Desirable to be familiar with AutoCAD, Catia, UG (Unigraphics) or any other 3D modelling software
#LI-LL1
