Guide operational service excellence across the employee lifecycle by ensuring services are delivered accurately and in line with defined standards and best practices You are a proactive, structured professional with a strong service mindset and experience in process improvement. You work well in global environments, align stakeholders effectively, and enjoy combining strategic thinking with hands-on execution. A degree in Business Administration, Economics, Social Sciences, or a related field At least 5 years of experience managing complex projects, preferably in an international HR context A solid understanding of HR service delivery models, process design, and continuous improvement methodologies (e.g., Lean, Six Sigma) Experience in defining and working with Service Level Agreements and KPIs to monitor service effectiveness Strong collaboration and stakeholder management skills, with the ability to align across regions and functions Proficiency in MS Office tools, particularly Excel and PowerPoint Fluency in English - Welcome at Infineon Technologies Business Solutions in Porto! - Infineon Technologies Business Solutions is a vibrant global hub, driven by diverse talents and an operational culture of excellence, in a privileged geographic location. The team of more than 25 nationalities works together in a dynamic, diverse and inclusive environment. We lead innovation and digital transformation, shaping the future of Infineon Technologies. At the heart of everything we do, people matter most. Our ultimate goal is to craft a unique experience for both our customers and employees. At our site you will find a range of diverse teams that have built a reputation for delivering high-quality services for all Infineon in Finance, Procurement, Human Resources, IT, Audit, Legal, Compliance, Business Continuity and Sustainability, Cyber Security, Communication, Corporate Supply Chain Logistics and Sales & Marketing. Porto is a powerhouse of ideas and solutions, a key player in the global company's puzzle, delivering specialized services and innovative solutions. Together, Infineon Technologies Business Solutions will continue to shape the future, driving innovation and excellence for years to come. We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.
