Description
Legal Entity: Honda Federal Credit Union
Business Unit: Honda Federal Credit Union
Department: Corporate Business
Division: 1CU
Work Location: Torrance - Main Campus Location
Shift: 1st
Workstyle: Onsite
Career Level: 2
Job Grade: Non-Exempt-4 (NE4)
Salary Range: $52,600.00 - $78,900.00
Job Purpose
This position provides very important daily operational management of several Corporate Card Programs that are integral to supporting American Honda and the credit union's Corporate Business Department. These card programs support Honda/Acura customer and dealership personnel programs by delivering funds to vehicle owners for service recovery and dealership personnel for sales incentive payments. Honda relies on accurate, timely, and efficient delivery of card plastic, card value loads, card operations, cardholder service, and payment collections to support various employee and business needs.
Key Accountabilities
Perform operation for several Honda Federal Credit Union (FCU) Prepaid Card programs, Fulfill shipment of monthly card requests, place value on card
Track and invoice for card shipments, follow for payment and follow for payment
Manage Card inventory for all branches
Coordinate value and load payments and card cancellations/reissues/refunds with the accounting department
Resolve customer problems as they arise
Recommend program enhancements as observed or requested
Assist with various card programs, customer communication, including answering phone calls, card account management, cardholder email communications and assist with program fraud management
Track returned cards, provide outreach to update address records, and reship if possible
Manage card destruction process monthly
Assist in managing fulfillment of departmental audit request
Monthly GL reconciliation of Branch Gift Card Programs
Qualifications, Experience, and Skills
Four-year college degree (BS or BA in relevant field
Accounting course completion
Two plus years in financial intuition back-office support role
Two plus years in accounting or an accounting-related role
Experience working with systems that process card transaction in-house versus outsourced
Advanced Excel skills, including Pivot Table work
Excellent verbal and written communication skills
Must be highly detail-oriented with excellent follow-up skills
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
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