Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to the office when there are meaningful engagements such as trainings, townhalls and executive visits
The Role
The Global Ops Coe in Manila is a developing team about world class delivery, customer support, driving a disruptive shift in strategy, structure, systems, processes, and technology across the enterprise under GM Sales Services and Marketing (SSM) function.
A team in Manila will be established to be responsible for the back-end operations of CarBravo dealer coordination on sales performance to be referred as “SSM Global Ops CoE - CarBravo Remote Field Force”. Manila Consultants are expected to receive calls on support for dealers engaging in the CarBravo platform. They will be also tasked to call US Carbravo dealers to coordinate on their sales performance.
What You’ll Do
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Develop CarBravo Process Acumen and Knowledge: Socialize and serve as Subject Matter Expert (“SME”) with comprehensive understanding of the features, values, and benefits of, and enrollment in current CarBravo Program product offerings. – training(s) to be provided
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Enhance Dealer engagement and satisfaction through proactive outreach and support with Dealers to inform them about new, relevant programs, updates, and promotions.
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Responding in a timely manner to Dealer inquiries and providing timely access to information on program details, resources, process assistance, and troubleshooting
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Improving Program adoption and compliance by addressing Dealer concerns promptly, assisting Dealers with resolving issues related to the Program, including inventory management, compliance, pricing strategies, and warranty concerns
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Help maximize Dealer Pre-Owned operations including throughput, sales, retention, sales and service profitability, and customer loyalty.
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Script/FAQ Development, Maintenance, and Customer Approval: Develop scripts and frequently asked questions for Customer ensuring Customer input and approval prior to using the scripts/FAQs in the CBCC. Maintain such scripts/FAQs ensuring that the information is fresh and accurate including getting Customer approval for any material changes to them.
Your Skills & Abilities (Required Qualifications)
- 1-3 Yrs experience in related role or industry e.g. Customer Service, Business relation Ship management L1/L2 Issue resolution, Customer Analytics
- Degree in Business, Marketing or Equivalent Experience
- Strong communications and negotiation skills
- Ability to build and maintain relationships
- Ability to be a trusted resource for Dealership clients
- Ability to interpret and explain data and solve complex problems
- Experience with U.S. based clients is preferred (CarBravo a mainly US platform)
- Affinity with technology and/or familiarity with analytics tools and techniques
What Will Give You A Competitive Edge (Preferred Qualifications)
- Highly motivated and willing to learn and take on new challenges
- Highly proficient in Microsoft Office applications
- Demonstrated ability to work cross-functionally, in an internal or external consulting role, with proven ability to effectively execute projects and deliver results
- Ability to work independently and with urgency to complete tasks in a dynamic, fast-paced environment
- Ability to travel on an infrequent basis
NOTE: Night shift schedule
