This role is based remotely but if you live within a 50-mile radius of an office [Atlanta, Austin, Detroit, Warren, or Mountain View], you are expected to report to that location three times a week, at minimum.
The Role
The Group Product Manager Applied Analytics - Customer Care & Aftersales will manage analytics and data science engagements focused on the measurement and optimization of this functional area, with a focus on identifying strategic opportunities to utilize advanced analytics, controlled experiments, and data science to achieve corporate targets. You will work cross-functionally with our partners in CCA, CX, IT and other functions to accelerate the adoption of data-informed decision-making. Your team will enable an objective view to properly understand opportunities and business solutions that drive customer lifetime value, optimize consumer experiences, and increase dealer profitability.
As a leader with a technical background, you will be responsible for leading a team of hands-on practitioners to draw insights, create scalable data products and build statistical models to identify opportunities with high ROI. Note that this role performs functions of program management but does not sit within a program management organization.
What You'll Do
- Show your contextual business knowledge and functional domain expertise in the aftermarket space through your ability to use data, analytics, and insights to drive revenue and business performance
- Drive a strategic roadmap with executable outcomes to provide business value and impact.
- Use your strong stakeholder management skills, able to prioritize asks, and move requests from the point of curiosity and into realized data products, insights, and solutions.
- Use your knowledge of how to map data skills, techniques, and tools to problems.
- Work with a product owner and teammates to develop requirements definitions.
- Exhibit the ability to tell a succinct, data-driven story and tailor delivery to a wide range of stakeholder levels.
- Lead and develop a team that can tackle diverse problems across the business, identifying strengths and weaknesses and allocating accordingly.
- Ensure an elevated level of delivery quality at all levels of their organization through the creation of internal structures and extensible frameworks to manage accountability and develop staff.
- Communicate insights to upper management and other stakeholders and provide recommendations for program improvements.
Your Skills & Abilities (Required Qualifications)
- 7+ years of experience in analytics, data science, or quantitative insights in an enterprise setting.
- 2+ years of experience successfully leading technical teams or work
- Bachelor's degree in a related field, or equivalent work experience
- Experience in the principles of experimental design and analysis
- Prior experience with least one of the following methodologies: statistical modeling, machine learning, AI models, behavior-based segmentation, causal inference, multi-touch attribution, propensity modeling and targeting
- Exceptional at prioritizing and focusing on the highest value opportunities
- Ability to evaluate the big picture and solve business problems rather than focusing solely on metrics
- Strong drive for results and intellectual curiosity; must be a self-starter
- Ability to train, mentor, and evaluate the technical capabilities of others
- Prior experience evaluating and/or hiring high-performing talent
- Strong project management skills with demonstrated success
- Ability to prioritize and manage multiple tasks and projects at once without sacrificing quality
- Excellent team player with strong interpersonal skills and highly collaborative work style
- Excellent oral, listening, presentation, and written communication skills
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
Company Vehicle: Upon successful completion of a motor vehicle report review, you will be eligible to participate in a company vehicle evaluation program, through which you will be assigned a General Motors vehicle to drive and evaluate. Note: program participants are required to purchase/lease a qualifying GM vehicle every four years unless one of a limited number of exceptions applies.
Compensation:
- The expected base compensation for this role is: $138,900 - $229,100. Actual base compensation within the identified range will vary based on factors relevant to the position.
- Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
- Benefits : GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)
#LI-CC1
