The CCA Senior Warranty Analyst is a subject matter expert in all aspects of warranty processing and procedures. His/her primary responsibility is to plan and create the region warranty expense budget considering elements such as inflation, price elasticity and car park expected growth as well as to improve the Global Warranty Management system through implementing sound processes and ensuring completion of tasks on time every time.
Main Activities
- Generate the growth projection of warranty spend and cost savings to report monthly results, objectives, and challenges at the Global Warranty Forum.
- Act as the CCA Mexican representative for all Global Warranty Management system enhancements deliverables.
- Work with local teams in innovation projects that improve the warranty process and contribute to expense reduction.
- Solve distributors and Aftersales district managers questions related to Global warranty system, when facing claim processing issues.
- Successfully execute Warranty and Service Excellence programs and deliver dealer network results.
- Manages the culture within their team, holds themselves and others accountable for demonstrating GM values and cultural behaviors
* Performs other related duties as assigned.
Qualifications
Required
- Bachelor’s degree in engineering or economics or similar experience
- 3 to 5 years of experience in a similar position
- User of MS Office applications: Word, PowerPoint, Excel, Outlook, etc.
- Big Data Management
- Power BI (Mandatory)
- Databricks
- Statistical knowledge and data interpretation
- Excellent communication skills and time management
- Ability to express ideas, problems, solutions, recommendations in English
- Ability to create budget reports and track expenses
What Will Give You a Competitive Edge (Preferred Qualifications):
- Subject Matter Expert (SME) for GWM
- Master's degree in data mining related field
- Knowledge and experience in vehicle components and repairs
- Field experience with dealers
Competencies
- Strong customer focus
- Results oriented
- Self-motivated and self-directed
Hybrid position 3 days at office 2 days working from home
Note: GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration now or in the future sponsorship
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.
If you need a reasonable accommodation to assist with your employment, please mention it to the recruiter
