General Motors is seeking a Senior Business Process Analyst to join the GPSC Customer Care and Aftersales (CCA) Supplier Management team in Warren, MI. This role is pivotal in driving supplier collaboration, system governance, and process innovation across GM’s global supply chain. The ideal candidate will bring strong analytical, communication, and project management skills, with a passion for solving complex supply chain challenges and deploying new technologies.
The Role:
As a Senior Business Process Analyst, you will lead cross-functional initiatives to enhance supplier collaboration, improve supply chain efficiency, and strengthen communication across teams—driving greater alignment, cohesion, and business impact. You’ll serve as a liaison between business and IT, manage system governance, and drive long-term projects to completion—on time and within budget—delivering new business functionality and measurable improvements. The ideal candidate will work efficiently with internal and external teams and stakeholders.
What You’ll Do (Responsibility):
- Lead supplier onboarding, scorecard management, and system access governance
- Manage supplier settings (lead times, shutdown dates) and cost recovery processes
- Analyze workflows, document SOPs, and implement process improvements using applying continuous improvement methodologies driving operational excellence
- Partner with IT on system development, testing, deployment, and training
- Troubleshoot system issues and create help desk tickets
- Develop dashboards and reports using Power BI, Cognos, SQL, and Excel
- Perform ad hoc data draws and custom reporting
- Lead cross-functional projects and collaborate with Engineering, Quality, and Operations
- Resolve supplier backorders, past dues, and capacity constraints through creative solutions
- Summarizing and communicating critical issues and resolutions to leadership
Your Skills and Abilities (Required Qualifications):
- Bachelor's degree in Business, Supply Chain, Finance, related field, or equivalent work experience
- 5+ years relevant post-graduate work experience in purchasing, supply chain, program/product management, IT, operations, manufacturing, logistics or product development
- Strong oral and written communication and interpersonal skills
- High analytical capability and proficiency in MS Office Suite
- Skilled in SQL, Power BI, Cognos, Microsoft Access, Tableau, or Databricks
- Proven ability to lead long-term projects and deliver results
- Experience with supplier performance metrics, transitions, and issue resolution
- Ability to manage timelines, resources, and stakeholder expectations
What Will Give You A Competitive Advantage:
- Experience with EDI troubleshooting and system testing
- Experience with CCA systems (IMS, SSCP, SPOC, GPCT) and data lakes (ATDS, BPS, CCA/DA, EUC)
- Bachelor's degree in Business, Supply Chain, IT Systems, Finance, related field,
- Experience with COGNOS development and advanced data mining
- Expertise in dashboard creation and cloud-based analytics platforms like Databricks
- Proficiency in Microsoft Access , SQL , and data visualization tools (Power BI, Tableau)
- Hands-on experience with SSCP and CCA data lakes
- Practical experience with additional CCA systems including GPCT, SPOC, Horizon
- Knowledge of other CCA systems such as PAL, Mercia, etc
- Established ability to work with cloud-based unified analytics platforms such as Databricks, Dremio, Snowflake, Google BigQuery, or Microsoft Azure Synapse
- Demonstrated success as a change agent driving innovation and process transformation
- Ability to perform ad hoc data draws and custom reporting
- Familiarity with continuous improvement methodologies such as Lean, Six Sigma , OpEx
- Strong project ownership and ability to execute long-term initiatives with measurable impact
- Proven ability to own the outcome and work with urgency to deliver business results in an accelerated time-frame
