Description
What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Honda’s, we want you to join our team to Bring the Future!
Job Purpose
*This position reports to the Mt. Laurel, New Jersey facility but will cover New Hampshire, Vermont and northern Massachusetts. Therefore, we are seeking candidates that either live or are willing to relocate to that are
Parts & Service Field Operations group provides dealer consulting and support to the Honda/Acura dealer
network. The District Parts & Service Manager (DPSM) is the liaison between American Honda Motor
Company, Inc., (AHM) and Honda/Acura dealerships. The DPSM is the dealer’s point of contact for all parts
and service-related activities. The DPSM works to identify specific gaps between AHM objectives and actual
Dealer performance in the areas of: Overall Customer Satisfaction, Reduction of Oil Change Time through
implementation of Express/Accelerated Service initiatives, Respect for the Customers Time, Honda/Acura
Genuine Parts and Accessory sales, Customer Pay Repair Order growth, dealership advisor/consultant and
technician training completion, as well as improvement of recall completion rates. The DPSM supports
development, implementation, and follow-up of action plans to address gap areas for the key objectives. This
support includes but is not limited to: Participation in Honda/Acura programs, policies, and procedures, which
develop and promote well-managed, profitable parts and service departments, and lifetime owner loyalty. The
DPSM is expected to support DPSM mentoring, Pilot Program(s) as assigned and any other assigned areas
of responsibility tasks or projects. This position is responsible for an average of 9-11 Honda/Acura Dealers.
Key Accountabilities
Achievement of assigned Parts sales objectives
Achievement of assigned Customer Satisfaction Respect For Time objectives
Achievement of oil change service time of
