Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
Work Arrangement: This role is categorized as onsite. This means the successful candidate is expected to report to the GM Philippines office on a full-time basis.
The Role
The VPP Team Lead’s primary objective is to support baseline agents in achieving performance goals, emphasizing a “fix it right the first time” approach to enhance the overall customer experience. Additionally, the VPP Team Lead plays a critical role in ensuring that business intelligence generated from VPP translates into successful sales.
What You'll Do
- Day-to-Day Operations: The VPP Team Lead oversees the daily operations of their team, as defined by the VPP Business Unit.
- Operational Improvements: Recognizes and recommends operational enhancements to boost agent performance.
- Coaching and Counseling: Provides guidance, coaching, and counseling to team members.
- Performance Reviews: Conducts regular performance reviews to assess individual and team performance.
- Clear Communication: Achieves team results by effectively communicating job expectations.
- Additional Duties: Undertakes other tasks and responsibilities assigned by the leadership team.
