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Position objective:
The Intern will work across the PCNA IT Teams to assist in coordinating support activities and be required to have an understanding of general IT support tasks. The Intern will be a first level technical support resource. Should Gaon xperience with currently used PCNA IT systems and protocols.
Primary Responsibilities:
Provide first level support for technical problems
Ability to work across multiple IT support groups
Assist in developing and deploying computer images for laptop and desktop systems
Support the set-up and maintenance of end user hardware and software
Assist in the support of Apple IOS wireless users
As assigned, completely configure, test and install files, applications and printers
Record and resolve or escalate incoming support requests in various ticket tracking tools
Work with Audio/Visual providers in the support of video conferencing and conference room equipment troubleshooting
Track various IT assets with software/hardware tracking system(s)
Transport, pack and unpack IT related equipment for installation or shipment
Provide quality customer satisfaction, technical expertise, accuracy and timeliness in delivery
Ensure Security policy is followed in regard to systems access
Unlock user accounts and reset user passwords
Seeks to ensure proper retention of electronic documents, business confidential information, and actively demonstrates an understanding of the need to safeguard competitive information in both electronic and non-electronic formats
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Education:
High school diploma and associates degree in a technical field or equivalent
Industry relevant training or technical courses strongly desired
Skills:
Support knowledge of Windows 10, Apple IOS, MS Outlook, SCCM, Wireless Technology, Remote field connectivity, MS Office, and hard disk imaging, Active Directory profile administration,
Ability to solve advanced technical problems and trouble-shoot complex issues
Strong multi-tasking skills with the ability to handle multiple priorities
Professionalism and drive for quality customer service
Passion for technology as well as flexibility, desire, and ability to explore new fields of technical knowledge when needed
This is a 6 month internship
For more detail, salary and company information, use the apply link
