The Role
**Must be available to work any for any shift**
We are seeking an experienced, innovative, and solution-driven General Supervisor within the Customer Care and Aftersales team at the Lansing National Distribution Center. This function will lead and manage both salaried and UAW employees. The role is responsible for the day-to-day operations of safely and timely execution of order fulfillment
This leadership role requires ensuring compliance with safety regulations and maintaining the timeliness of shipments to our customers. The ideal candidate will possess strong supervisory skills, a background in inventory management, and a commitment to quality assurance.
Within this role the General Supervisor position is a leadership role that will be supported with on-the-job training, professional development, and opportunities for career growth.
**Must be available to work any shift: 1st shift, 2nd shift, or 3rd shift**
What You'll Do (Responsibilities):
- Build and maintains good working relationships with employees, union representatives, and management team
- Monitors safety and good housekeeping standards
- Participates and provides input during selection of new employees
- Monitors daily productivity and quality requirements to achieve customer expectations
- Communicates effectively with employees, leaders, business partners, and customers
- Cultivates a safety culture, and implements and enforces workplace safety rules and policies
- May evaluates team performance, and promote continuous improvement
- Achieves quality standards by communicating goals and leveraging resources to solve problems
- Understands and consistently administers company policies
Supervision and Leadership:
- Oversee and guide daily operations within the warehousing facility
- Lead, train, and evaluate a team of supervisors and support staff
- Foster a positive and collaborative team environment
- Ensure compliance with company policies, safety standards, and industry regulations
- Collaboration with UAW leadership/Team Members
Safety and Compliance:
- Workplace Safety System (WSS)
- Ensure compliance with all safety regulations and industry standards
- Conduct regular safety audits and training sessions for staff
- Address any safety concerns or incidents promptly
Global Manufacturing Systems (GMS):
- Lead and Execute all aspects to drive continuous improvement
Timeliness and Customer Satisfaction:
- Ensure the timely processing and shipment of orders to customers
- Monitor and optimize workflow to meet delivery deadlines
- Collaborate with the logistics team to improve shipment processes
Your Skills & Abilities (Required Qualifications):
- 2+ years of experience within a leadership role
- Must have experience with or exposure to UAW partners
- Must be willing to work any shift as dictated by business: 1st shift, 2nd shift. 3rd shift
- Must be willing to work overtime (including weekends as needed)
- Proficiency in inventory management software and Microsoft Office Suite
- Excellent organizational and problem-solving abilities
- Computer skills to develop, maintain, and analyze data
- Strong communication skills, both written and verbal
- Ability to prioritize multi projects simultaneously
- Ability to work in a fast-paced and dynamic environment
What Can Give You A Competitive Edge ( Preferred Qualifications)
- Bachelor’s Degree or equivalent work experience
- Global Manufacturing System Knowledge and Execution Experience
- Problem-resolution/Labor Relations experience
- Inventory Control/Quality
- Lean Manufacturing Processes
- Warehouse and Order fulfillment experience
