Assistant Restaurant Manager
Application Deadline: 23 May 2025
Department: Escapade Gallery - Restaurant Bar
Employment Type: Permanent - Full Time
Location: Silverstone
Description
The Assistant Restaurant Manager will play an important role in supporting the Restaurant Manager to oversee daily operations, drive revenue and maintain high standards. The Assistant Restaurant Manager will have the ability to build relationships with guests and understand how to deliver quality service whilst working in a fast-paced environment with a positive and engaging attitude.
Key Relationships
- Residence Owners
- Escapade Silverstone Guests
- Escapade Silverstone Management and Team Members
- Silverstone Senior Management Team
Key Responsibilities
- Customer Service: Support the Restaurant Manager to create and implement a best-in-class and award-winning guest experience. Build strong relationships with guests, ensuring their needs are met and preferences are remembered for future visits. Foster a friendly and inviting atmosphere to create a positive guest experience.
- Restaurant Management Operations: Work closely with the Restaurant Manager to coordinate daily restaurant management operations. Consistently manage all bar and restaurant systems.
- Profitability: Support the team to control all costs across the department and maximise efficiency against KPI’s.
- Team Training: Provide ongoing training to ensure the team are knowledgeable about food and beverage offerings/menu items, and customer service best practices.
- Quality Control: Ensure food and drinks are prepared and presented according to established standards and recipes. Maintain cleanliness and organisation of the restaurant area to meet health and safety regulations. Monitor the overall ambience of the restaurant to ensure it aligns with the establishment's branding and atmosphere.
- Upselling and Promotions: Enhance revenue generation through upselling, cross-selling and achieving add-on sales.
- Problem-Solving: Handle unexpected situations and challenges that may arise during a guest's visit. Offer suitable solutions and assistance to ensure guest satisfaction.
- Communication and Coordination: Liaise with various departments to ensure smooth operations and seamless guest experiences.
- Hygiene and Safety: Ensure team compliance with all health and safety regulations.
- Sustainability: To promote, implement and act with the sustainability initiatives as directed by Escapade Silverstone.
The above is a high-level summary of duties and is not meant to be a comprehensive description of the role. Additional ad-hoc responsibilities will arise which will be considered to form a reasonable part of the role and role requirements may be subject to change from time to time.
Performance Responsibilities
Our vision drives us, we live by our brand pillars, and we’re motivated to achieve industry-leading and award-winning results.
Our vision -To become a world leader in redefining lifestyle living, setting new standards in motorsport-inspired hospitality and immersive leisure.
Our brand pillars – We’re the Ultimate Hosts who share our guests’ passions, we’re switched on to their needs, we make their stays effortless, they get our finest performance every time. We’re the Complete Connoisseur inspired by innovation, champions of excellence, we take pride in our presentation and our guests appreciate our constant quality. We’re the Silverstone Standard, part of the Silverstone family, performance is in our blood, we embody the brand values and guests know they’re in safe hands.
Values -Rooted in a passion for motorsport, a dedication to precision, and a commitment to responsible and inclusive hospitality. We push boundaries, embrace the unexpected, and create unforgettable moments. We value sustainability and community and aim for a positive impact on both our natural environment and the people we serve.
Performance will be checked against the following:
• Guest and Owner Reputation
The Escapade experience is conveyed by our team of Ultimate Hosts. You will be part of the team who shares common interests with our owners and guests, and we aren’t afraid to pursue our own passions. When guests stay with us, we want them to be able to focus on what they enjoy – and our hosts must ensure each guest’s stay is as effortless as possible.
You will use your experience to generate and protect revenues, to implement procedures and controls to monitor costs and will be able to deliver a P&L which is on budget.
Detailed objectives will be set through the Personal Development Review (PDR) process.
Skills, Knowledge and Expertise
- Previous experience in an Assistant Restaurant Manager or similar role within a 4-star or 5-star hotel is mandatory
- Extensive knowledge of quality food & drink, up to date with current trends
- Hands-on approach with a passion for service and the highest attention to detail
- A strong, yet positive guest service style
- Excellent communication and interpersonal abilities
- Proactive and good at problem-solving
- Strong interpersonal skills
- Financial acumen and the ability to manage budgets
- A Personal Alcohol Licence is preferable
- A good command of the English language. Additional languages are advantageous
- Has an immaculate level of personal grooming, exudes style and sophistication
- Competent in using IT systems (Point-of-sale) and software including Microsoft Office
- Full clean UK driving licence
