RESPONSIBILITIES
Job description summary
The Lead Global Sourcing Manager - CCA is responsible for leading a team that drives innovative problem solving, commercial execution, process improvement, and customer-focused support across the business. This role provides day-to-day leadership, sets priorities, removes roadblocks, and builds team capability while ensuring strong execution against business objectives. The successful candidate will bring a customer service mindset, proven leadership experience, and the ability to coach junior buyers, influence across functions, and lead through change with speed, professionalism, and accountability.
What you'll do
- Lead and develop a team supporting customer care and aftersales priorities across assigned workstreams
- Coach junior buyers and developing team members on commercial judgment, systems, processes, and day-to-day problem solving
- Reinforce a strong customer-first mindset in every interaction with internal stakeholders, suppliers, and cross-functional partners
- Promote creative thinking and practical solutions to business challenges, supplier issues, and process gaps
- Support escalations, remove roadblocks, and help the team resolve issues quickly with professionalism and urgency
- Drive consistency in communication, documentation, and follow-through across team deliverables
- Champion process simplification, standardization, and continuous improvement opportunities
- Use data, dashboards, and operating metrics to monitor progress, identify risks, and improve execution
- Build strong partnerships across Engineering, Supply Chain, Launch and Availability, Packaging, Finance, and Purchasing to align priorities and drive decisions
Your skills & abilities (required qualifications)
- Bachelor's degree in Business Administration, Supply Chain, Finance, Communications, or a related field, or equivalent experience
- 5+ years of work experience in the related fields (preferred)
- Supply Chain, Finance/Engineering/Logistics Certifications (preferred)
- Experience in purchasing, supply chain, operations, customer service, or a related business function
- Experience coaching buyers or leading talent and developing cost savings initiatives
- Experience working across Customer Care and Aftersales, purchasing, packaging, launch, or supply chain operations
- Experience leading process improvement efforts that simplify work and improve customer outcomes
- Ability to balance strategic thinking with day-to-day operational execution
- Strong customer service orientation with a track record of building trusted relationships across the organization
Skills:
- Strong Technical capabilities including Data Mining and Analysis including knowledge of SQL, Tableau and MS Access (preferred)
- Ability to manage sourcing projects
- High Analytic Capability in situations which are ambiguous and complex
- Strong Senior Leadership presentation skills
- High level of oral and written communications skills
- Ability to work independently and as a member of cross-functional teams
- Ability to lead a project from start to finish
- Prior team lead, mentoring, or project leadership experience in a complex business environment
- Experience coaching buyers or leading talent development initiatives
- Experience working across Customer Care and Aftersales, purchasing, packaging, launch, or supply chain operations
- Experience leading process improvement efforts that simplify work and improve customer outcomes
- Ability to balance strategic thinking with day-to-day operational execution
- Strong customer service orientation with a track record of building trusted relationships across the organization
Location: Hybrid. This role is categorized as hybrid. This means the successful candidate is expected to report to the - Global HQ Warren Mi three times per week, at minimum [or other frequency dictated by the business]
Relocation: This role is NOT eligible for relocation benefits
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRED
