Hybrid: for this position is required to be on site 3x/week
About the Role :
Join a dynamic environment supporting projects for past model parts within Customer Care & Aftersales (CCA). You will develop and implement solutions to drive revenue, ensure parts availability, and meet customer needs.
We are looking for a customer-focused professional who can deliver outstanding experiences and contribute to long-term customer loyalty.
What you will do (responsabilities):
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Manage engineering activities and support cross-functional projects to drive CCA retention and profitability
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Analyze and resolve service issues, engineering changes, and customer inquiries
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Identify opportunities for parts optimization (supersession and de-proliferation)
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Collaborate with internal partners (Supply Chain, Purchasing, Engineering, Quality, etc.)
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Support development of service strategies and subsystem service plans
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Build strong stakeholder relationships and represent GM in meetings
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Lead continuous improvement initiatives to enhance processes and business performance
Location : São Caetano do Sul /SP
Your skills and abilities (required qualifications):
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Bachelor of Science Degree in Engineering, with activated CREA
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Advanced English skills (writing, reading and speaking)
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Understand Math/Drawings/Prints/Specifications/GD&T.
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Project Management skills (team work, organizational, priority setting, problem solving,
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negotiating, innovation & cost mgmt.).
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General understanding of engineering theory, principles, automotive production process, and
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service strategy development.
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Proficient in the use of Microsoft Office products, E2, Part Finder, Part AID, Electronic
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Service Information, and Global Document Management
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Availability to work in São Caetano do Sul
What can you give a competitive edge (preferred qualifications):
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Strong customer focus with ability to respond quickly and accurately to suppliers and distributors
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Excellent communication and interpersonal skills; ability to work independently and collaboratively
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High analytical capability to solve complex problems
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Automotive service and manufacturing knowledge
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Experience with service parts release and change management (ERAPA)
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Familiarity with GM systems (GVDP, E2, GPDS, APM, TeamCenter, Service Publications)
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Knowledge of quality systems and production part release processes
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Intermediate Spanish
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Proficiency in engineering and computer tools
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