Within Customer Services, the Service Excellence & Customer Advocacy department is responsible for driving continuous improvement in the quality of Aftersales activities, while also contributing to the future evolution of the Sales environment. New resources will be integrated primarily into the Service Quality area, within a dynamic and transversal organization strongly focused on quality improvement and operational excellence. The department enhances service quality by improving the processes implemented by dealers and repairers, supporting standardization, simplification, and effectiveness of daily operations. A key role is also played by the continuous development and enhancement of portals, websites, and ICT tools used by dealers and repairers in their day‑to‑day activities, with the objective of increasing efficiency, reliability, and overall service quality. The working environment promotes collaboration, innovation, and a data‑driven approach, offering the opportunity to contribute concretely to the end‑to‑end improvement of the customer experience.
MISSION
You will support the development and adoption of Generative AI solutions within the Service Excellence and After Sales area, contributing to digital innovation that improves service processes, tools, and technician experience.
This is a hands-on, learning-oriented role, ideal for a junior profile or high-potential candidate interested in AI, digital transformation, and real business impact.
You will work closely with business experts, IT, and AI specialists, helping translate ideas into practical, scalable solutions.
WHAT YOU WILL DO
- Support the design and rollout of GenAI use cases for Service Excellence and After Sales activities.
- Collaborate with business stakeholders to understand needs and identify AI-driven improvement opportunities.
- Contribute to proofs of concept, pilots, and solution testing, working alongside technical teams.
- Help ensure GenAI solutions follow AI governance, security, and quality guidelines.
- Support monitoring of solution performance, adoption, and user feedback.
- Participate in enablement activities, sharing best practices and promoting responsible AI usage within the team.
- Learn and grow within a multidisciplinary environment combining process, technology, and innovation.
WHO YOU ARE
- 2–5 years of experience (or less, if high potential) in digital, data, engineering, innovation, or similar roles.
- Interest in Generative AI, digital tools, and automation applied to business processes.
- Basic understanding of AI / Generative AI concepts (LLMs, copilots, automation tools, APIs – hands-on experience).
- Familiarity with digital platforms, data-driven tools, or process improvement solutions.
- Ability to analyze problems and propose practical, structured solutions.
- Curiosity and willingness to learn.
- Good communication and collaboration skills.
- Ability to work with different stakeholders (business & tech).
- Structured mindset and attention to detail.
- Fluent English.
WHY JOIN STELLANTIS
- Work on real GenAI applications with tangible impact on service operations.
- Be part of a strategic digital transformation journey in After Sales.
- Grow your skills at the intersection of AI, business processes, and innovation.
- Learn from experienced professionals in a collaborative, international environment.
At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.
