Work Arrangement: This role is categorized as onsite. this means the successful candidate to report to the GM office full time.
Your Role:
Lead the CCA function for GM Egypt — own the aftersales strategy to deliver a leading customer experience, grow parts revenue and profitability, improve service retention, and continuously develop new business opportunities on a sustainable growth trajectory.
What You'll Do:
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Develop and execute the CCA strategy aligned with regional and global priorities; lead on CX across the service network
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Drive service retention across all MAC locations through targeted programs and process improvements
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Manage warranty, technical support, and training — ensure efficient operations and dealer technician readiness
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Lead service operations including field management, service campaigns, and dealer performance monitoring
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Grow the parts business (wholesale, retail, IAM) — deliver top-line and bottom-line results; expand ACDelco brand
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Lead product and business development: special applications, tires, lubricants, e-commerce, export opportunities
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Oversee aftersales marketing, CRM, contact center, and roadside assistance operations
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Build, develop, and energize the CCA team; drive engagement and build a strong leadership bench
Your Skills & Abilities (Required Qualification)
Educational and Experience Background:
- Bachelor's degree in Engineering or Business (MBA preferred)
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7~10 years in automotive after sales, service operations, or parts management, 3+ years in senior leadership position.
Skills & Abilities:
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Proven results in service retention, parts revenue growth, and warranty management
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Strong understanding of service-lane economics, parts supply chain, and CX metrics (NPS, CSI, retention)
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Experience in aftermarket business development and strategic project management
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P&L management experience with commercial acumen
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Strong stakeholder management across MAC, regional, and global CCA teams
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Fluent in English
