At Valvoline Global Operations, we're proud to be The Original Motor Oil. Our IT User Support Analyst II is responsible for managing, supporting, and optimizing our identity and collaboration platforms. This role is responsible for administering Microsoft 365 platforms, on-prem Active Directory, and Azure Active Directory while ensuring secure access, high availability, and an excellent end-user experience across the organization.
Key responsibilities include architecting and supporting Microsoft 365 back-end platforms, managing user accounts, licenses, groups, and mailboxes, configuring and maintaining security and compliance features, monitoring service health, and troubleshooting M365-related issues.
As a support resource, this role will often engage with VIPs and other internal customers, requiring excellent people and communication skills. Vendors are often engaged when a solution cannot be found internally or with the third-party MSP.
Job Purpose: The IT User Support Analyst II is responsible for managing, supporting, and optimizing our identity and collaboration platforms.
How You Make an Impact (Job Accountabilities):
- Architect and support Microsoft 365 back-end platforms including SharePoint Online, OneDrive, Teams, and Entra ID (Azure AD)
- Manage user accounts, licenses, groups, and mailboxes
- Configure and maintain security and compliance features (MFA, Conditional Access, DLP, retention policies)
- Monitor service health and troubleshoot M365-related issues
- Administer on-prem Active Directory (user/group management, GPOs, DNS, trusts)
- Manage hybrid identity environments using Azure AD Connect / Cloud Sync
- Create and maintain PowerShell scripts and other APIs to automate routine administrative tasks
- Administer Power BI environments, including tenant configuration, security, capacity management, governance, and user enablement
- Architect cloud-based storage platforms for end users
- Architect identity lifecycle processes including user onboarding and offboarding
What You Bring to the Role (Job Qualifications / Education / Skills / Requirements / Capabilities):
- Bachelor's degree in Information Technology, CIS or related field or equivalent experience
- 3+ years of experience administering Microsoft 365 and Active Directory
- ITIL Foundations, Microsoft 365 Product Certifications
Competencies Desired:
- Sharepoint, Teams, and OneDrive
- On-Prem AD and Azure AD
- PowerShell and other automation tools
- PowerBI administration and reporting
- Microsoft Print Server Administration
- End User Cloud Storage Platforms: AWS FSx, Azure Files, etc.
- Experience working/managing 3rd party vendors with regards to project/day to day operations
- Strong customer service skills
- Able to teach and coach lower level resources to complete tasks as related to the work requirements
Working Conditions / Physical Requirements / Travel Requirements:
- Working Conditions / Physical Requirements: This is a remote work position that is expected to work 50% US hours.
- Travel Requirements: Up to 10%
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