The figure sought will be responsible for ensuring an excellent pre and post-sales customer service, managing and implementing the order cycle and coordinating the Customer Service team resources. It will be essential to possess management skills to ensure the achievement of business objectives and the continuous improvement of processes.
What you'll do
The candidate will enter a solid and structured company, with opportunities for growth and a stimulating, collaborative, and dynamic work environment, where the team works closely together to ensure maximum efficiency and mutual support.
- Manage the entire order cycle through the SAP system: receipt, insertion, and modification of orders, identification and management of priorities in order execution;
- Coordinate and support the Customer Service team, ensuring their motivation and performance;
- Insert customer records, manage returns, and handle any complaints;
- Respond promptly and efficiently to customer requests, providing information on order status and resolving any issues;
- Ensure administrative management of agent mandates and calculation of commissions;
- Interact with various company departments, as well as agents, area managers, and key account managers to ensure an optimal customer experience;
What you need
- Previous experience in the role in productive contexts;
- Experience and skills in managing resources and teams;
- Desired degree in economic or linguistic disciplines or equivalent preparation;
- Essential excellent knowledge of written and spoken English (professional level, tested in the interview);
- Good ability to work in a team and relate to external customers in a professional manner;
- Excellent knowledge of Microsoft Office, particularly Excel, and preferred knowledge of SAP or similar software;
- Completing the profile: listening skills, excellent relational skills, order, precision, problem-solving attitude, and result-oriented.
