Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the Global Technical Center in Warren, MI three times per week, at minimum.
At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We’re turning today’s impossible into tomorrow’s standard —from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features.
Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale.
The Role:
We are seeking a highly skilled and motivated Innovation and Quality Engineer to join our team at GM Aftersales Engineering in the Mechanical Service Information Development group. In this role, you will implement strategic initiatives and drive innovation for improved first time quality and productivity.
The ideal candidate will possess strong analytical and problem-solving skills, with a proven ability to collaborate effectively in a cross-functional team environment. You should demonstrate exceptional attention to detail, a commitment to delivering high-quality solutions, and the ability to adapt to changing priorities.
As the Innovation and Quality Engineer, you will play a critical role in defining the next generation of mechanical service authoring tools. You will also lead productivity, system integration, automation, and efficiency projects. Your work will be cross-functional in nature working with multiple engineering teams.
Join us in delivering innovative solutions and technologies that enhance the GM service experience and ensure the long-term satisfaction of our customers. This is an exciting opportunity to contribute to the development of cutting-edge solutions that enable efficient and accurate service procedures across the GM Dealership network and the GM Enterprise.
What You’ll Do (Responsibilities):
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Champion the adoption of new technologies and standards to improve service information development processes.
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Drive productivity improvements using innovative technologies.
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Drive enhancements that improve service metrics such as First Time Quality, Repair Time Reduction, and Warranty Spend.
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Drive service requirements and system integration opportunities.
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Drive service information authoring efficiency and automation opportunities.
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Develop, enhance, and maintain efficiency tools.
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Analyze operational data and processes to identify bottlenecks, waste, and improvement opportunities; translate insights into actionable plans.
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Develop, recommend, and implement process enhancement strategies using DFSS, Red X, Opex to support productivity and optimization.
Your Skills & Abilities (Required Qualifications):
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Bachelor’s degree in Engineering, Computer Science, or a related technical field (or equivalent experience).
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5+ years of experience in engineering, validation, or quality.
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Ability to use innovation and technology to drive productivity improvements.
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Strong leadership, interpersonal, analytical, and problem-solving skills.
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Effective technical communication skills in English.
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Excellent multi-functional communication and collaboration skills.
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Strong knowledge of engineering and aftersales systems (engineering release systems, Team Center, visualization tools, math data, service information systems)
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Proficient in Power Apps, Power BI development
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Data analytics capability and innovation mindset
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Knowledge of vehicle repair procedures
What Will Give You A Competitive Edge (Preferred Qualifications):
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Demonstrated ability to drive process and system change
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Master's Degree
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Black Belt DFSS Certification
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Proven success leading complex, cross-functional programs from concept to delivery .
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Aftersales Engineering, Product Engineering or IT experience.
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