What you'll do
You will support the day-to-day operations of our online platforms, ensuring accurate product listings, smooth navigation, and a positive customer experience. This role is ideal for individuals looking to build a career in ecommerce while taking ownership of customer service and order management.
- Lead customer service for ecommerce: Take ownership of responding to customer inquiries and concerns related to online orders, returns, and product information. Provide timely, accurate, and professional support across multiple channels.
- Order management and processing: Oversee the full order lifecycle, from placement to fulfilment. Liaise with the warehouse and fulfilment partners to ensure timely and accurate dispatch, resolve any issues, and keep customers informed.
- Assist with product content updates: Upload and maintain accurate product information, including descriptions, specifications, pricing, and images.
- Manage product categories and navigation to enhance user experience.
- Analyse website traffic, user behaviour, and feedback to identify areas for improvement in usability and customer journey.
What you need
- Strong customer service skills with the ability to respond quickly and professionally.
- Ability to manage multiple tasks and work both independently and as part of a team.
- Proficiency in MS Office Suite (Word, PowerPoint, Excel, Outlook).
- Detail-oriented, proactive, and able to meet deadlines.
Why this matters
This role plays a pivotal part in shaping the digital presence of our brands, driving growth through strategic initiatives, and ensuring our platforms deliver an exceptional user experience. Your leadership in customer service and order management will directly influence revenue growth and customer satisfaction.
