What this role is and why it existsThis role exists to lead a team of Program Managers supporting IP engagements and customer success.## What you'll doYou'll lead a team of Program Managers supporting IP engagements and customer success. You'll shape the strategic direction of customer experience for your region. You'll drive end-to-end customer journeys from pre-sales through silicon success. You'll collaborate with cross-functional teams to ensure customer satisfaction. You'll manage escalations and resolve issues proactively. You'll partner with Sales to support contract closure.- Responsibility 1: Lead a team of Program Managers supporting IP engagements and customer success.- Responsibility 2: Shape the strategic direction of customer experience for your region.- Responsibility 3: Drive end-to-end customer journeys from pre-sales through silicon success.- Responsibility 4: Collaborate with cross-functional teams to ensure customer satisfaction.- Responsibility 5: Manage escalations and resolve issues proactively.## What you needTo succeed in this role, you'll need a B.S./M.S. in Electrical Engineering or related field. You'll need 15+ years in engineering or program management roles. You'll need 10+ years of people management experience. You'll need experience with contract negotiations. You'll need strong communication and leadership skills.- Required skill 1: B.S./M.S. in Electrical Engineering or related field.- Required skill 2: 15+ years in engineering or program management roles.- Required skill 3: 10+ years of people management experience.- Required skill 4: Experience with contract negotiations.- Required skill 5: Strong communication and leadership skills.## Why this mattersThis role enhances customer satisfaction and IP integration success. It improves Synopsys products through customer feedback. It resolves escalations efficiently to maintain strong relationships. It leads and inspires a high-performing team. It drives operational excellence and strategic improvements. It supports key business and customer objectives.
