The Role
Are you a high-performing supervisor ready to take on a career-defining opportunity? General Motors (GM) is seeking a Senior Supervisor to lead our Order Writing team in Warren, Michigan. This isn’t just a leadership role — it’s a mission-critical position at the heart of GM’s Customer Care & Aftersales (CCA) business.
Why This Role Matters
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Lead a tech-forward transformation of GM’s order writing operations across the U.S. and Canada.
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Impact every customer order — the systems you support power the entire CCA order fulfillment network.
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Drive innovation in eCommerce, EV service models, joint ventures, and warehouse technologies.
What You'll Do (Responsibilities)
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Leading a team of 6, managing daily operations and prioritizing projects and ad hoc requests.
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Demonstrates expertise in knowledge of the processes required to perform and ensures they are effectively performing job responsibilities utilizing standardized methods.
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Motivates direct reports and/or business partners through effective communication, training, coaching, development, and recognition.
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Models GM’s cultural behaviors always demonstrate the highest level of integrity.
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Evaluate team performance and promote continuous improvement.
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Achieve quality standards by communicating goals and leveraging resources to solve problems and root cause issues.
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Understands and consistently administers company policies.
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Representation of Order Writing in enterprise-level initiatives.
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Optimization of order processing workflows and system performance.
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Strategic guidance in cross-functional meetings and customer engagements.
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Continuous improvement through data-driven insights and customer feedback.
Your Skills & Abilities (Required Qualifications)
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Undergraduate degree or equivalent experience.
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3-5 Years experience in Automotive including the understanding of Operations i.e. Warehousing, Logistics and Supply chain processes
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Proven operational leadership and remote/on-site team management.
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Previous supervision formal or informal
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Strong analytical and problem-solving skills.
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Proficiency in Microsoft Office (Excel, Access, PowerPoint).
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Understanding and ability to adjust VBA macros in Excel
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Story telling in a PowerPoint presentation.
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Experience with CCA systems, warehouse operations, and dealer/customer interfaces.
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Excellent communication, presentation, and facilitation skills.
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A customer-first mindset and high interpersonal agility.
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Organizational and problem-solving abilities.
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