Hybrid: for this position is required to be on site 3x/week
Role:
Product Development Quality
-
Propose, develop and execute quality initiatives that will ensure customer satisfaction of GEM family.
-
Execute the Global Program Quality Plan Process (GPQP), including program reviews, product and competitor’s assessment, quality audits and rides, among others.
-
Work in synergy with key stakeholders, like Service, Quality Plant, ME, Product Engineering, etc
-
Plan, implement, and execute the quality fleet evaluation process (CTF)
-
Participate and support Launch Team activities to ensure program quality business plans, metrics, and program quality readiness deliverables are being addressed.
-
Lead and provide quality input to design change process based on the review cadence, including customer requirements, lessons learned, Warranty, Voice of the Customer, and vehicle audits.
-
Support Launch Excellence initiatives.
Current Product Improvement Process (CPIP)
-
Track vehicle quality performance (Warranty, Compass, QFS, QAS, Consumer Report, Reliability & Durability, Buybacks, NPS, W&P etc)
-
Closely monitor vehicle source metrics (Warranty, Compass, Buybacks, etc) to identify emerging issues that can impact sales region
-
Work proactively to address at yard any identified emerging issues
-
Conduct technical Data Analysis & Reporting.
-
Develop, drive, and track along actions to improve Warranty, Compass and Customer Experience
-
Look for process improvement opportunities and work to implement them
-
Support initiatives to improve Customer Experience.
What you will do (responsabilities):
-
Voice of Quality to regional and global program execution teams (PET) and lead continuous improvement process of these products (CPIP)
-
Assess and ensure that all quality targets and program deliverables are being met and driving customer satisfaction. Escalate to leadership when assistance is needed.
-
Support global launch processes as per the Global Vehicle Development Process (GVDP).
-
Digital Transformation & AI Integration: Champion initiatives that leverage AI, analytics, and digital tools to enhance plant efficiency, real-time quality monitoring, and data-driven decision-making.
-
Support innovation projects as required to support Strategic initiatives
Location : São Caetano do Sul/SP
Your skills and abilities (required qualifications):
-
Bachelor degree in Engineering (mandatory)
-
Fluent in English/ Portuguese (native)
-
Knowledge of automotive industry
-
High level knowledge of product, market trends, quality, manufacturing, product development process
-
Experience in Product Engineering, Services, Manufacturing Engineering and/or Quality
-
Digital fluency is a plus
-
Mobility to travel if required
-
Availability to work in São Caetano do Sul/SP
What can you give a competitive edge:
-
Strong written, oral and presentation skills
-
Strong analytical skills
-
Working effectively with others from other functions, regions, and cultures
-
Administrative and organizational skills
-
Workload management
-
Strong problem-solving capabilities with a proven ability to synthesize and manage information across diverse teams.
-
Passion for learning and sharing digital tools such as Power BI, Power Apps, and AI technologies to support and sustain the Quality of the Future vision.
#LI-AS
