Responsible to categorize, prioritize and resolve incidents and service request raised by Infineon users worldwide Your Role Key responsibilities in your new role Responsible to categorize, prioritize and resolve incidents and service request raised by Infineon users worldwide Actively monitor incoming contacts via 3 end-user channels such as calls, web tickets and chats Provide information and status updates of incidents to our end-users Responsible for the content and releasing of IT information news Accountable for all content used in support tooling e.g. knowledge database, self-service portal and etc Participate and drive continuous improvement initiatives and collaborations with 2nd level IT Perform any additional tasks, topics, project as and when advised by Service Desk management Your Profile Qualifications and skills to help you succeed Bachelor in Information Technology, Computer Science and any related equivalent field. Fresh graduates are welcome Have relevant working experience in IT Service Desk, IT Helpdesk or IT Service Management is an added advantage Good proficiency in English and Malay is compulsory. Proficient in Mandarin will be compulsory if required. German language is an added advantage Strong communication and interpersonal skills Required to run shift which includes public & national holidays and weekends Able to work independently with minimal supervision, willingness to learn and work hard Team player and customer focused #WeAreIn for driving decarbonization and digitalization. As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener. Are you in? We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels. Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
