Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to GM Philippines office three times per week or other frequency dictated by the business.
The Role
We are seeking a detail-oriented and motivated Payroll Back Office Analyst to join our People Services team. This role supports front-line payroll processing activities for U.S. and Canada operations, ensuring accurate data entry, timely resolution of employee inquiries, and compliance with payroll policies and procedures.
What You’ll Do
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Enter and maintain employee payroll data including new hires, terminations, and compensation changes.
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Respond to Tier 1 escalations regarding paychecks, deductions, timekeeping, overpayments, banking and other payroll related matters.
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Perform payroll corrections including live error corrections, routine rate audits for salary and hourly employees.
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Support the setup and maintenance of direct deposit and banking information.
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Complaint Handling and Escalation: Ensures timely resolution of Tier 1 issues and concerns. Escalating of complex transactions to the People Services Supervisor and/or Senior Analyst-Team Lead.
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Create letters for W-2 and 1099 corrections, overpayment letters and Notice of Change letters.
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Processing of all the required payroll activities. Prioritizing and working on requests according to nature, urgency, and impact.
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Maintain confidentiality and accuracy in handling sensitive payroll data.
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Continuous Improvement: Suggest process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety. Maintaining and updating job aids and standard operating procedures knowledgebase.
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Operational Efficiency: Complying with the Global service level agreement, GM Corporate policies, and external regulatory requirements. Maintaining confidentiality of employee information according to established practice. Performing based on the approved guidelines and job aids. Performing peer check / post audit escalated issues and pre and post payroll audits.
