Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
Work Arrangement: This role is categorized as hybrid on night shift. This means the successful candidate is expected to report to the office when there are meaningful engagements such as trainings, townhalls and executive visits. At the business’ discretion, travel may be asked to the team members to undergo training and conduct business meetings.
You will be part of a team in Manila to be responsible for the back-end operations of dealer coordination on sales performance. Analysts are expected to receive support calls or call dealers to coordinate on their sales performance.
What You'll Do
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Develop GM platform Acumen and Knowledge: Socialize and serve as Subject Matter Expert (“SME”) with comprehensive understanding of the features, values, and benefits of, and enrollment in current program product offerings.
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Enhance Dealer engagement and satisfaction through proactive outreach and support with Dealers to inform them about new, relevant programs, updates, and promotions.
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Responding in a timely manner to Dealer inquiries and providing timely access to information on program details, resources, process assistance, and troubleshooting
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Improving Program adoption and compliance by addressing Dealer concerns promptly, assisting Dealers with resolving issues related to the Program, including inventory management, compliance, pricing strategies, and warranty concerns
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Helping maximize Dealer Pre-Owned operations including throughput, sales, retention, sales and service profitability, and customer loyalty.
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Script/FAQ Development, Maintenance, and Customer Approval: Develop scripts and frequently asked questions for Customer ensuring Customer input and approval prior to using the scripts/FAQs in the CBCC. Maintain such scripts/FAQs ensuring that the information is fresh and accurate including getting Customer approval for any material changes to them.
Your Skills & Abilities (Required Qualifications)
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Proficiency in Power BI, KNIME, MS Excel, Sharepoint
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Strong communications and negotiation skills
What Will Give You A Competitive Edge (Preferred Qualifications)
