Job Description
【About This Role】
This role is critical in ensuring smooth coordination between local customers and the Italian Headquarter Sales Department. The position focuses on operational follow-up and customer satisfaction, while supporting commercial activities that remain under the control of the HQ Sales team.
The Customer Support Engineer is responsible for monitoring customer relationships and sharing relevant information with the Headquarters to facilitate effective commercial actions. This role also involves daily oversight of order programs, ensuring accurate information flow and proactively identifying potential issues to maintain supply chain timelines.
Additionally, the engineer will serve as a key communication bridge between customers and Brembo HQ’s Engineering and Quality teams throughout all project phases, ensuring timely and accurate technical and quality responses.
【 Responsibilities 】
- Customer Relations & Sales Activities
・ Facilitate communication between Japanese customers and the Engineering and Quality teams at the Italian HQ throughout all phases of each project.
・ Maintain sales and profit targets for the Japanese customer portfolio and maximize commercial performance.
・ Respond accurately and promptly to technical and quality-related inquiries from Japanese customers, and support the implementation of continuous improvement initiatives
- Order, Delivery & Budget Management
・ Oversee daily operations related to order programs, ensuring timely and accurate information flow.
・ Identify and report potential issues in advance to maintain supply chain timelines.
・ Monitor key performance indicators (KPIs) such as sales, profit, and delivery schedules, and propose improvements as necessary.
- Negotiation & Pricing Management
・ Conduct price negotiations with Japanese customers and manage price lists in accordance with internal and HQ pricing policies.
・ Understand the expectations and requirements of Japanese customers and coordinate with internal departments, especially Logistics, Quality, and Engineering.
・ Support new business acquisition by building and maintaining strong relationships with customers.
・ Collaborate with the department director and HQ through regular reporting and meetings to ensure the effective local implementation of global strategies.
【 Requirements 】
・ 3+ years of experience in the automotive or motorcycle industry, technical sales (preferably with direct interaction with OEMs).
・ Experience working with international teams, especially with strong communication skills that take into account time zone differences and cultural nuances, particularly with European counterparts.
・ Flexibility and adaptability, with the ability to respond effectively to the fast-paced and constantly evolving nature of the industry and projects.
・ Native-level in Japanese and Business-level in English (Italian is a plus).
・ Detail-oriented, and capable of managing multiple priorities.
