The DPSM position will cover and is located in San Francisco and south through the SF Peninsula. The position will require daily travel in the market. *
Job Purpose
Parts & Service Field Operations group provides dealer consulting and support to improve the Service customer experience and maintain dealer profitability. The Sr. District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Company, Inc., (AHM) and Honda/Acura dealerships. The DPSM is the dealers’ point of contact for all parts and service-related activities. The Sr. DPSM works to identify specific gaps between AHM Objectives and actual Dealer performance in the areas of: Customer Retention, Customer Satisfaction, Customer Pay repair order growth, Honda/Acura Genuine Parts and Accessory sales, and dealership profitability. The Sr. DPSM supports development, implementation, and follow-up of action plans to address gap areas for the key MAR’s. This support includes but is not limited to; participation in Honda/Acura programs, policies, and procedures, which develop and promote well-managed, profitable parts and service departments, and lifetime owner loyalty. The Sr. DPSM is expected to support DPSM mentoring, Pilot Program(s) as assigned and any other assigned areas of responsibility tasks or projects. This position is responsible for an average of 9-11 Honda/Acura Dealers.
Key Accountabilities
Achievement of assigned CS Convenience objectives
Achievement of assigned CS Treatment objectives
Achievement of Customer Retention objectives
Achievement of assigned part and accessory sales objectives
Achievement of assigned Fixed Right First Time objectives
Achievement of assigned Dealer Visit objectives
Achievement of Vehicle Service Contract sales objective
Qualifications, Experience, and Skills
Bachelor's degree in Business, Marketing, Automotive Technology or equivalent work-related experience
Minimum 5 years of auto parts and service wholesale and/or retail experience
Automotive service wholesale and/or retail experience strongly preferred
Knowledge of OEM automotive warranty policies and procedures preferred
Understanding of financial statements and accounting concepts
Demonstrated sales ability
Strong communication, analytical, business planning and organizational skills
Highly developed customer relations skills
Proficiency in MS Office applications (Word, Excel, and PowerPoint)
Familiarity with using web-based software and smartphone applications
This position requires frequent travel and possibility of relocation
What differentiates Honda and make us an employer of choice?
Total Rewards:
Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
Paid Overtime
Regional Bonus (when applicable)
Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
Paid time off, including vacation, holidays, shutdown
Company Paid Short-Term and Long-Term Disability
401K Plan with company match + additional contribution
Relocation assistance (if eligible)
Career Growth:
Advancement Opportunities
Career Mobility
Education Reimbursement for Continued Learning
Training and Development Programs
Additional Offerings:
Tuition Assistance & Student Loan Repayment
Lifestyle Account
Childcare Reimbursement Account
Elder Care Support
Wellbeing Program
Community Service and Engagement Programs
Product Programs
Free Drinks Onsite
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
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