Porsche Customer Support (f/m/d)

Porsche Digital GmbH • Berlin • 1d ago

Tasks

You are the first point of contact for all Porsche-related matters (e.g., app support, charging our electric cars, technical advice, aftersales processes, digital services). You identify, escalate, and resolve customer inquiries and complaints using our digital tools and your ability to engage with our customers. You resolve complex customer inquiries via phone, email, chat, or video call together with our Porsche experts. You participate in regular training sessions to build expert knowledge of our products and services and thus provide the best possible customer service. You document all customer inquiries in our in-house CRM tool, thereby supporting the development of the CRH. You share your ideas and suggestions for improvement with your team. You stay up to date on all Porsche products/services and are an important part of customer loyalty. For more detail, salary and company information, use the apply link

Test Your Formula 1 Career Readiness

Take the Formula 1 Career Readiness Quiz and find out if you’re on track to success. Get a personalised report highlighting your strengths and areas to improve in just 5 minutes!

Get Your Bespoke Report

Related Jobs

Intern (all genders) Controlling

Porsche Consulting GmbH • Stuttgart, Frankfurt, Hamburg, München, Berlin • 1d ago

Graduate

1d ago

(Senior) Manager (all genders) Life Sciences

Porsche Consulting GmbH • Berlin, Frankfurt am Main, Hamburg, München, Stuttgart • 1d ago

Data Science

1d ago

(Senior) Manager (all genders) Energy

Porsche Consulting GmbH • Berlin, Frankfurt am Main, Hamburg, München, Stuttgart • 1d ago

1d ago

Intern (all genders) in Management Consulting - Data Analytics and Artificial Intelligence

Porsche Consulting GmbH • Berlin, Frankfurt am Main, Hamburg, München, Stuttgart • 1d ago

Graduate

1d ago

(Senior) Consultant (all genders) Product Strategy with a focus on Mobility

Porsche Consulting GmbH • Berlin, Frankfurt am Main, Hamburg, München, Stuttgart • 1d ago

Race Mechanic

1d ago

(Senior) Manager (all genders) – Accelerator of the energy transition: Focus on power grids

Porsche Consulting GmbH • Berlin, Frankfurt am Main, Hamburg, München, Stuttgart • 1d ago

Fea

1d ago

(Senior) Consultant (all genders) Life Sciences

Porsche Consulting GmbH • Berlin, Frankfurt am Main, Hamburg, München, Stuttgart • 1d ago

Data Science

1d ago

(Senior) Manager (all genders) – Accelerator of the energy transition: Focus on Energy Equipment

Porsche Consulting GmbH • Berlin, Frankfurt am Main, Hamburg, München, Stuttgart • 1d ago

Fea

1d ago

Working student | Working Student (f/m/d) Data Analyst / BI Analyst

Porsche Digital GmbH • Berlin • 1d ago

Data Analyst

1d ago

Senior Social Media Marketing Specialist (all genders)

MHP - A Porsche Company • Ludwigsburg, München, Frankfurt am Main, Berlin • 1d ago

Social Media

1d ago