tasks
LENS POSITION:
The Sales Consultant is responsible for creating a superior customer experience and ensuring every customer interaction is positive and professional by providing expert product knowledge of the brand to generate sales.
PRIMARY RESPONSIBILITIES / CHARACTERISTIC DUTIES: • Build long-term recurring relationships with your customer base through your sales technique, product knowledge, and suggestive selling. • Achieve and exceed sales goals that are consistent with Porsche Design Store sales objectives.
• Achieve and exceed KPI (Key Performance Indicators) such as sales per hour, units per transaction, basket value.
• Stay current with new product developments and market trends.
• Develop problem-solving techniques to handle customer issues.
• Maintain professional relationships with customers and colleagues.
• Assist in loss prevention through awareness and close attention to detail.
• Ability to merchandise using Porsche Design standards and directives.
• Follow all company and employee policies.
• Complete Daily Assignments (i.e. maintain a presentable sales floor and stock room in accordance with Porsche Design standards, clean and organized store, etc.).
• Assist with receiving, checking in and putting away or displaying merchandise shipments.
• Follow and complete Management Directives as well as other duties assigned.
• Adhere to assigned schedule.
• All associates are expected to work cohesively as a team and put the client’s needs first in keeping with the company’s best interest.
• Accurate use of the POS system (ring up sales, returns and exchanges and capture and enter customer data).
• Be proficient in clienteling (maintain client book, build prospects, thank you cards and follow-up).
• Prepare and participate in physical inventory and cycle counts.
• Use of security measures (alarms, locks, safe, etc.) effectively.
• Use of proper safety measures (lifting, use of ladders, cleanliness, etc.)
• Other duties and/or responsibilities as required or assigned.
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