Customer Commitment Coordinator

Porsche Central and Eastern Europe • Prag • 21h ago

Tasks

Establish and maintain efficient and effective Customer Commitment processes across the PCEE region to ensure customer concerns are addressed and resolved in a timely and appropriate manner. Support the development and implementation of initiatives that enhance customer excitement, satisfaction, and deliver a unique brand experience in alignment with headquarters initiatives. Leverage industry best practices and customer insights to identify region-wide improvement opportunities. Further improve the After Sales experience across all touchpoints by defining KPIs and countermeasures based on insights from customer satisfaction surveys. Enrich and develop Customer Commitment reporting by setting clear metrics and regularly evaluating market performance. Develop and support the regional utilization of customer goodwill to mitigate potential legal and financial risks while maintaining high levels of customer satisfaction. For more detail, salary and company information, use the apply link

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