Senior Karting Marshal / Pits Manager (Casual)
Department: Karting
Employment Type: Zero Hours
Location: Silverstone
Compensation: £14.41 / hour
Description
Are you ready to step into the fast lane and take charge of one of the most exhilarating karting experiences in the world? We are seeking innovative and driven Senior Karting Marshal / Pits Managers to help lead Kart Silverstone, a world-class facility at one of the most prestigious motorsport venues on the planet. This is a rare opportunity to play a pivotal role in shaping the future of leisure and motorsport as we build on our vision to become a dynamic, year-round destination.
At the heart of Kart Silverstone is a spectacular 1.4km FIA-CIK circuit, multiple Arrive & Drive configurations, and an iconic two-storey facility complete with a stylish restaurant, roof terrace, customer-focused reception, briefing rooms and workshop. If you’re passionate about delivering exceptional customer experiences and leading high-performing teams, this is the role for you.
As a Senior Karting Marshal / Pits Manager you will help ensure that the venue operates efficiently, managing the customer journey, whilst championing customer service and experience.
Key Relationships
- Karting Manager
- Assistant Karting Manager
- Workshop Team
- FOH Team
- Catering Team
- Kart Operations Team
Key Responsibilities
General Responsibilities:
- Assist in the pre-opening phase including preparing karts and equipment, taking part in training sessions and help to run system and venue tests.
- Support the Duty Manager with day-to-day operations including preparing and cleaning the kart fleet, completing equipment checks and setup, carrying out routine maintenance of equipment and barriers and packing down the venue after events.
- Support the management of events, ensuring safety standards, fair racing and exceptional customer service standards are met.
- Carry out the routine activities of a karting marshal e.g., assisting guests in the pit lane, flagging, refuelling, incident control and recovery of karts.
- Manage the pitlane(s) during operational days, ensuring efficient operations by managing fuel levels, quickly reporting mechanical issues to the Workshop team and communicating with the FOH team regarding upsells.
- Act as the leader of the preparation and pack-down phases of the day, ensuring processes are followed relating to fuel, safety, cleanliness and completing these tasks efficiently.
- Assist in the training of new Karting Marshals, ensuring training documentation is completed and followed and communicating effectively the requirements and responsibilities to new members of the team.
Customer Experience:
- Assist in the delivery of unforgettable experiences from arrival through to post-event feedback.
- Maintain exceptional service standards, addressing customer concerns swiftly and professionally.
- Drive upsell opportunities (such as helmet cameras and racing gloves), back-to-back opportunities and the wider Silverstone offerings (Escapade, Museum, Tours, etc)
Safety and Sustainability:
- Assisting the daily inspections of the track and equipment.
- Enforce safety protocols, collaborating with internal teams to adhere to rigorous industry standards and best practices.
Skills, Knowledge and Expertise
- A proven leader with a track record of success in team management and operations management, preferably within motorsport or leisure industries.
- Exceptional customer service skills, with a passion for creating extraordinary experiences.
- Outstanding communication and problem-solving skills, thriving in high-pressure environments.
- Strong understanding of operational frameworks, with experience creating and implementing operating standards.
- Knowledge of health and safety regulations, operational best practices and industry trends.
Work Environment
- Dynamic, fast-paced, and hands-on, with both indoor and outdoor activities
- Flexibility to work weekends, evenings and holidays as needed – we operate 364 days a year!
Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.
