At McLaren, our mission is to set the standard for high performance in sport. Everyone, in every part of the team, has a role to play. So if you want to test your ideas with the world watching... And measure your progress in milliseconds... And play your part in racing history... You belong here. High performance starts with you.
Purpose of the Role
The Specialist, IT Operations role is designed to support our IT Operations team by helping solve IT issues, working on support-based IT tickets, and helping deliver technical projects and improvements. This position is crucial in ensuring the smooth operation of IT systems, contributing to the overall performance and success of the team.
Role Dimensions
Technical Support and Issue Resolution
Provide technical support to team members, troubleshoot and resolve IT issues, and ensure minimal downtime during critical operations. This includes working on support tickets and escalations from the support team.
System Maintenance and Upgrades
Regularly maintain and upgrade IT systems to ensure optimal performance. This includes software updates, hardware replacements, and network improvements to support the team's needs.
Project Delivery
Collaborate with IT Project Managers to deliver technical projects and improvements. This role will take ownership of technical workstreams, using their technical experience to advise and guide and ensure projects are completed on time.
Collaboration and Communication
Work closely with other departments, such as engineering and operations, to understand their IT needs and provide solutions. Effective communication and collaboration are essential to ensure the team's success.
Innovation and Improvement
Continuously seek out new technologies and methods to improve IT operations. The Specialist will strive to enhance the team's performance through innovative solutions and proactive problem-solving.
Principal Accountabilities
Provide technical support to team members, troubleshoot and resolve IT issues, and ensure minimal downtime during critical operations.
Regularly maintain and upgrade IT systems to ensure optimal performance, including software updates, hardware replacements, and network improvements.
Collaborate with IT Project Managers to deliver technical projects and improvements, taking ownership of technical workstreams and ensuring projects.
Work closely with other departments, such as engineering and operations, to understand their IT needs and provide effective solutions.
Continuously seek out new technologies and methods to improve IT operations, enhancing the team's performance through innovative solutions and proactive problem-solving.
Using strong technical skills that span across a breadth of technology areas to find solutions to both typical and unconventional problems.
Analysing root causes to ensure permanent resolutions to complex issues.
Be a point of contact for technical escalations from the IT support team.
Knowledge, Skills and Experience
Good amount of experience in an IT support or operations environment.
High Proficiency in troubleshooting and resolving IT issues.
Some experience in delivering technical projects and improvements, with the ability to take ownership of technical workstreams.
Strong communication and collaboration skills.
Ability to seek out new technologies and methods to improve IT operations, with a proactive approach to problem-solving and enhancing team performance.
Previous working experience of technologies such as:
Collaboration tools like Office 365, Exchange, SharePoint, Teams, OneDrive.
Enterprise technology, AD, Azure, Hyper-V, VMWare, SCCM, Security Tools.
End user software, Windows OS, Mac OS.
MDM tools like Intune, Meraki, JAMF.
Understanding of networking, enterprise applications and infrastructure.
Strong knowledge of ITIL standards in incident, request, problem and change management.
Personal Attributes
Strong verbal and written communication skills.
Ability to build and maintain relationships with peers, and stakeholders.
Ability to remain calm and efficient under pressure.
Good at problem solving and being organised in an enterprise environment.
Ability to absorb complex technical information and communicate effectively at all levels to both technical and non-technical audiences.
Well organised and methodical.
What can McLaren offer?
We constantly strive to be better tomorrow than we are today. Our ambition is to be the most pioneering and exhilarating racing team in the world, and our collective task is to set the standards for high performance in sport. We show up every day with energy and enthusiasm, ready to play our part.
We encourage and support diversity, equity and inclusion. We will actively promote a culture that values difference and eliminates discrimination in our workplace.
McLaren Racing is based at the iconic McLaren Technology Centre (MTC) near Woking. Here at McLaren, we offer hybrid working with 3 days a week based in the MTC.
Our state of the art, sustainable campus offers many facilities including a gym, restaurant and indoor and outdoor break-out areas, as well as direct access to park and common land. The MTC is connected to Woking mainline station via regular shuttle buses, from which London Waterloo is a 30 minute train ride.
We offer a comprehensive package of benefits including private healthcare, car schemes, life insurance and generous pension contributions.
