Formula 1 covers a huge range of disciplines across a wide array of industry sectors, drawing the very best from our teams of technicians, engineers and media rights specialists and encouraging the creativity of experts in the fields of digital and traditional media, marketing and communications. From timekeeping, to software development, broadcast engineering and content creation, we are truly the 11th Formula 1 team.
We are recruiting for a Manager, Service Delivery, Hospitality for our Experiences and Hospitality team who would be based at our St James Market Office in London. Do you have what it takes to be part of the world’s greatest sport and entertainment spectacle?
Main Duties and Responsibilities:
Act as F1’s hospitality operations event lead for dedicated race weekends, as conduit providing information to key internal and external stakeholders to ensure the successful delivery of the Paddock Club and associated F1 hospitality experiences.
Working with internal teams, to share information and plan all F1 race weekends, including but not limited to: Experiences, Race Promotion, Partnerships, Motorsport, Circuit Engineering, Health Safety & Security, Media Engineering, Event Delivery, Media Rights, Marketing and more.
Initiate regular meetings and/or provide regular updates to F1 departments (as listed above) to ensure cross departmental objectives are understood and executed.
Work closely with DO & CO to brief, plan and execute all requirements for Paddock Club operational and experiential activities. Ensuring a clear understanding of each circuit/promoters contractual obligations for delivery and enforcing, enabling DO & CO to deliver world class hospitality experiences
Initiate regular meetings with key F1 external stakeholders, providing timely updates/reports for F1 race weekends and ancillary activities, including but not limited to all pre-event guest information.
Support Local Promotors non-owned events to ensure global alignment and consistencies of all Paddock Club operational processes and procedures.
Identify new revenue streams in relation to B2B Paddock Club and secondary Paddock Club experiences across the global series of race events.
Ensure CRM is kept update with relevant operational information and client activities.
Work closely with Commercial Sales & Finance to ensure that events are delivered on time and on budget.
Support the team in finding ways to increase quality of the premium products by regularly reviewing customer journeys.
Collaborate with Experiences, Commercial & Guest Services to deliver best in class Customer Service
Provide regular race status reports to the Service Delivery Lead, Hospitality.
Support the Service Delivery Lead, Hospitality with data-based reporting to assist Director of Experiences & Hospitality with insights to build on the long-term strategic plan for F1 premium products.
Improve operational management systems and processes.
Keep up to date with industry trends and best practices.
Support the Hospitality Team in achieving departmental objectives.
About You:
Extensive experience in Operations or similar role
Experience within the Live Events industry
Experience in delivering premium hospitality experiences including event logistics to the expectations of high value established brands and customers.
Experience in managing multiple stakeholders
Knowledge of organisational effectiveness and operations management
Ability to problem solve and to multi-task
Excellent communication skills, verbal and written
Ability to establish positive working relationships and build the respect of others
Excellent organisational skills
Excellent English language skills
Full UK/EU Driving License
Ability to travel for extended periods
For more detail, salary and company information, use the apply link
